Account Manager

Job Summary:
Manage B2B travel agent accounts, generate business, coordinate DMC bookings, maintain client relationships, and achieve monthly sales and profitability targets.

Key Responsibilities:

• Manage B2B travel agents, corporate clients, and existing accounts.
• Handle enquiries, quotations, follow-ups, and booking confirmations.
• Coordinate hotel bookings, FIT/GIT packages, transfers, sightseeing, and destination services.
• Achieve monthly sales and gross profit targets.
• Coordinate with Operations, Reservations, Finance, and suppliers.
• Follow up on client payments, outstanding balances, and refunds.
• Maintain accurate CRM records, booking sheets, and daily sales reports (DSR).
• Resolve client issues and ensure timely service delivery.

Required Skills:

• Knowledge of DMC operations and travel products.
• Strong communication, negotiation, and client-handling skills.
• Knowledge of MS Excel, email, and CRM systems.
• Ability to manage multiple accounts and achieve targets.

Key Performance Indicators (KPIs):

• Monthly sales and revenue achievement.
• Gross profit and booking profitability.
• Enquiry-to-booking conversion ratio.
• Client retention and repeat business.
• Timely CRM updates and DSR submission.
• Payment follow-up and service quality.

Qualification: Graduate in Travel & Tourism, Hospitality, Business Administration, or a related field.

Expected Outcome: Generate profitable business, retain clients, ensure accurate booking coordination, and maintain timely reporting and payment follow-ups.

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person