Account Manager

About the Role

The Account Manager owns the day-to-day relationship on a portfolio of inBeat client accounts. Once a new client is signed and handed over by Sales, you become their go-to person: keeping the relationship strong, programmes on track and clients coming back for more.

You'll bring our Influencer, UGC, Creative and Paid Media specialists together into one smooth client experience, with Senior AMs and leads in your corner for guidance as you grow.

This is a full-time, fully remote position that allows work from anywhere/everywhere in the world.

What you'll do

• Own the day-to-day relationship on your client accounts as their primary point of contact
• Take a clean handoff from Sales, run the internal kickoff and lead the client kickoff, with support from a Senior AM or your lead when needed
• Hold regular client calls to stay on top of client and project health
• Track progress, budgets and timelines alongside the Project Manager so nothing gets dropped
• Coordinate our Influencer, UGC, Creative and Paid Media specialists so clients get one joined-up experience
• Spot risks and delivery issues early, and flag them through the escalation process before they turn into churn
• Identify upsell and expansion opportunities, and scope them with your lead and the delivery team
• Keep an eye on scope, raising requests that fall outside the SOW so the team isn't stretched by unplanned work
• Pull together performance insights and help prepare and present QBRs that tie results back to client goals
• Share SOW and payment schedule details with Finance so billing is accurate, and keep account documentation current

What we're looking for

• Perfect written & spoken English
• 2+ years of experience in account management, client services or client success, ideally in an agency
• Experience managing multiple client accounts and stakeholders at the same time
• Working knowledge of influencer marketing, UGC or paid social, and the curiosity to learn across all our services
• Confident communicator who can handle tricky client conversations and knows when to escalate
• Highly organized and detail-oriented, keeping budgets, timelines and deliverables in check
• Commercially aware, comfortable spotting growth opportunities while keeping scope under control
• Proactive, self-motivated and comfortable working independently in a fast-paced, remote environment
• Strong team player who enjoys working closely with delivery teams and learning from senior teammates

While not required, it's an added plus if you also have:

• Experience at an influencer, UGC or performance marketing agency
• Experience scoping upsells or writing SOWs
• Familiarity with tools like ClickUp, Notion or a CRM

A bit about inBeat

We're a tight-knit team of creative, data-driven people, continuously building services & partnering with the world's largest brands.

We value great work with talented, innovative & driven people, making meaningful connections with like-minded creatives along the way!

Why join us?

• Unlimited Time Off & Sick Days
• Flexible hours
• Fully remote (with the possibility to work from anywhere)