Account Manager

Location: Auckland | Hours: Full-time, 40 hours per week, Monday to Friday during business hours | Term: 14-month fixed-term parental leave cover

Play a key role in strengthening customer relationships, driving account growth, and delivering exceptional customer experiences within a fast-growing logistics business.

Are you passionate about building strong customer relationships, identifying growth opportunities, and delivering outstanding service?

We're looking for an experienced Account Manager to join the team at Sorted Logistics on a 14-month fixed-term contract, covering a period of parental leave. Based in Māngere, Auckland, this full-time role will see you managing a portfolio of customers, driving account growth, and working closely with operational teams to deliver exceptional outcomes.

This is a fantastic opportunity to join a growing New Zealand-owned logistics business where people, relationships, and customer success are at the heart of everything we do.

What's in it for you?

• Join a supportive and collaborative team
• Work for a growing New Zealand-owned business
• Manage a diverse portfolio of customers across multiple industries
• Opportunity to make a real impact on customer experience and business growth
• Employee benefits and recognition programmes
• Family-oriented culture with strong company values

About the role

Reporting to the General Manager - Commercial, you'll be responsible for managing and developing customer relationships while identifying opportunities to retain, grow, and strengthen our customer partnerships.

Key responsibilities include:

• Managing a portfolio of key customer accounts
• Building and maintaining strong customer relationships
• Leading regular customer meetings and business reviews
• Identifying opportunities for account growth and service improvements
• Responding to customer enquiries and resolving issues in a timely manner
• Working closely with transport, warehousing, customer service, Air and Ocean, and finance teams to ensure customer expectations are met
• Monitoring customer performance and reporting on account activity
• Maintaining accurate customer records and CRM data
• Supporting contract renewals, pricing discussions, and customer retention initiatives

About you

To be successful in this role, you'll have:

• Previous experience in Account Management or a similar customer-facing role
• Strong relationship-building and stakeholder management skills
• Excellent communication and negotiation abilities
• A commercial mindset with the ability to identify growth opportunities
• Exceptional organisational skills and attention to detail
• The ability to manage multiple priorities in a fast-paced environment
• Strong Microsoft Office skills and experience using CRM systems
• Experience within transport, logistics, warehousing, freight, or supply chain environments will be highly regarded

About us

Sorted Logistics provides integrated supply chain solutions across warehousing, transport, international freight, customs, and value-added services throughout New Zealand.

We're committed to developing great people who deliver exceptional results. Our values of Honesty, Respect, Sharing Passion, Taking Pride, and Teamwork guide everything we do and help us create an environment where our people can thrive.

Apply now

If you're looking for an opportunity to join a dynamic and growing business where you can make a meaningful contribution, we'd love to hear from you.

Please note: Applicants must be legally entitled to work in New Zealand. Any offer of employment will be subject to satisfactory pre-employment checks, including a Ministry of Justice criminal history check and drug and alcohol testing.