Account Manager

BASIC ROLE DETAILS

Position Title Key Account Manager Grade: L1

PURPOSE OF THE ROLE

 Managing and developing strong, strategic relationships with key customers to drive

business growth.

 Ensure high levels of customer satisfaction, and deliver tailored solutions that meet

customer needs.

 This role acts as the primary point of contact between the company and its major

accounts.

Role Position in the Organization

IDEAL PROFILE

Educational Qualification

Essential: B.E. (Mechanical)

Preferred: B.E. (Mechanical)

Total Experience Required

(In yrs.) 5-8 years Relevant Experience

(in yrs.) 5-8 years

Functional / Technical

Expertise

(Please indicate Product /

Functional Portfolio)

 Pre-sales and Technical Consultation

 Knowledge of the technical specifications, operational limitations,

and engineering principles behind the product

Technical Support and Troubleshooting

Partner

Sales

Manager

Key Account

Manager

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MAIN RESPONSIBILITIES

Key Deliverables for this position

Key Account Management:

 Develop a deep understanding of each key account’s business, operations, and needs.

 Maintain regular contact with customers to ensure high levels of satisfaction and retention.

 Serve as the lead point of contact for all matters specific to assigned key customers.

Business Development:

 Identify new business opportunities within existing accounts.

 Collaborate with internal teams to develop customized solutions and proposals.

 Work to achieve account growth and profitability targets.

Relationship Building:

 Build and nurture strong, long-lasting client relationships.

 Liaise between clients and internal cross-functional teams (marketing, operations, finance) to ensure

timely and successful delivery of solutions.

Sales and Revenue Growth:

 Meet and exceed sales targets and KRAs.

 Negotiate contracts and close agreements to maximize revenue.

 Analyse sales data and prepare reports on account performance.

Strategic Planning:

 Develop account plans and strategies to expand the customer relationship.

 Monitor industry trends and competitor activity relevant to key clients.

 Provide feedback to senior management on customer needs, problems, interests, and potential for

new products and services.

Issue Resolution:

 Ensure prompt resolution of customer issues and complaints.

 Maintain high levels of customer satisfaction and trust.

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Authority

 Engage directly with customer

 Sales Negotiation

 Custom configuration for customer requirement

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Work Location: In person