Account Manager

About Stone Design Concepts

Established in 2008, Stone Design Concepts is one of Ottawa’s premier fabricators and installers of premium solid surfaces and high-quality flooring. Serving home builders, interior designers, architects, and design-build renovators, we bring our clients’ visions to life through digital precision, exceptional craftsmanship, and highly personalized service. From custom kitchen countertops and bathroom vanities to elegant tile, hardwood, and vinyl flooring, we pride ourselves on delivering an outstanding end-to-end customer experience. Our corporate culture is defined by Excellence Through Enthusiasm, and our team is made up of energetic, trustworthy experts who care deeply about what we produce.

Role Overview

We are seeking a dynamic, results-driven Countertop and Flooring Account Manager to join our team in Ottawa. In this role, you will act as a key brand ambassador and consultant, managing and securing accounts and guiding B2B clients and residential customers from initial consultation to successful installation. You will showcase our curated, top-tier selection of premium quartz, natural stone, ultra-compact porcelain slabs, and our comprehensive flooring services (tile, hardwood, vinyl, and carpet).

Key Responsibilities

• Account Management & Business Development: Expand and maintain relationships with professional accounts, including Ottawa’s leading home builders, design-build renovators, interior designers, and architects.
• Consultative Sales: Guide clients through the selection of solid surfaces and flooring solutions based on their technical requirements, design aesthetics, budget, and project timeline.
• Project Coordination: Collaborate closely with clients from start to finish—reviewing design specifications, preparing and revising accurate estimates/quotes, and ensuring client goals are met.
• Cross-Departmental Collaboration: Coordinate project data and seamless handoffs with our digital measurement, production, and installation operations teams to guarantee flawless delivery.
• Product Expertise: Stay updated on product features, industry trends, and technical differences among materials (e.g., quartz vs. porcelain durability, tile vs. vinyl applications) to provide expert-level advice.
• Customer Experience: Managing client proposals and expectations through templating, programming, production, installation and collection processes

Qualifications & Experience

• Experience: 2 or more years of successful sales or account management experience, preferably in the construction, kitchen & bath, interior design, flooring, or solid surface industry is a major asset.
• Industry Knowledge: Familiarity with stone countertop materials (quartz, granite, porcelain) and flooring products (ceramic/porcelain tile, engineered hardwood, luxury vinyl) is highly desirable.
• Client Relations: Proven track record of selling to and working with professional B2B clients (builders, renovators, designers) or delivering high-end retail consultative sales.
• Communication Skills: Exceptional verbal and written communication skills with a strong ability to build trust, handle objections, and resolve inquiries with a client-first mindset.
• Organization: Highly organized with sharp attention to detail, capable of managing multiple quotes and projects simultaneously in a fast-paced environment.
• Tech-Savvy: Proficient in reading standard design/floor plans and utilizing CRM or estimating software (experience with digital fabrication or stone-industry software is an asset).

What We Offer

• Competitive compensation plan (Base salary plus commission structure).
• A stunning showroom environment equipped with top-tier brand partnerships and a digital inventory system.
• Opportunities for professional growth within a well-regarded, growing company.
• Working alongside a supportive, collaborative, and energetic group of industry professionals.

Job Types: Full-time, Permanent

Pay: $55,000.00-$104,752.15 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Mileage reimbursement
• On-site parking
• Paid time off
• Work from home

Experience:

• Countertop Sales Experience In Ottawa: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person