Account Manager

Centoco Plastics Ltd is a leading North American manufacturer of toilet seats that has been supplying the plumbing industry with high quality products since 1980. Centoco customers include retail, building trades, contractors and architects for residential, commercial and institutional applications.

We are currently seeking a Permanent, Full-time Account Manager to support our United States Market. The ideal candidate will reside in Michigan, with the ability to travel to our home office in Windsor, Ontario, as required. Candidates located elsewhere in the United States will also be considered.

This is a newly created position designed to support our growing U.S. customer base and strengthen our account management capabilities.

Responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsible for leading a team of external representatives dedicated to meeting the operational needs of assigned client segments.

The right candidate should be familiar with a variety of the field's concepts, practices and procedures. You should have excellent communication and negotiation skills and be customer service oriented. This position reports to the President.

Responsibilities:

• Manage a portfolio of accounts to achieve long-term success
• Communicate with customers through email, phone, online presentations, screen-share and in person meetings
• Set and track sales account targets, aligned with company objectives
• Generate new business using existing and potential customer networks
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Keep current clients satisfied and delivering exceptional client service on a day-to-day basis
• Work with the sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between management, customers, internal and external teams
• Suggest actions to improve sales performance and identify opportunities for growth
• Supervise account representatives to ensure sales increase

Requirements:

• Proven successful account management experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, presentation, verbal and written communications skills
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Critical thinking and problem solving skills with the ability to prioritize among competing tasks
• Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
• Excellent time and project management skills.
• Advanced knowledge of Microsoft Office Suite. Experience with Epicor ERP is considered an asset.
• Ability and Willingness to travel (50-60%)
• Preferred experience within the bathroom or wholesale industry.

Skills & Proficiencies:

• Prospecting Skills, Teamwork, Planning, Build Relationships, People Skills, Initiative
• Customer Focus, Manage Multiple Projects, Attention to Detail

Additional Information:

• Salaried position, based on a 40-hour per week work schedule.
• Bonus opportunities
• Phone and laptop provided
• Reporting to the President
• Start as soon as possible

Pay: $75,000.00 - $90,000.00 per year

Work Location: In person