Account Manager

The Topocean Group, a leading global freight solutions and supply chain company with branch offices over the U.S. is offering full-time employment opportunities for Account Manager at our Los Angeles headquarters. We are searching for talented individuals who enjoy problem solving and self-motivated. An exciting career awaits the person who possesses the will and abilities to learn our business and support the development of our group.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Lead account on-boarding and manage projects
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast, track and present key account metrics (e.g. QBRs)
• Prepare reports
• Collaborate with development team to identify and resolve technical issues
• Assist with challenging client requests or issue escalations as needed

Qualification Requirements:

• Basic understanding of NVOCC or supply chain operations & business logic
• Proven work experience as an Account Manager, Key Account Manager, Inside sales support, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with MS Office (particularly MS Excel & PowerPoint), Asana is a plus
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field
• 3+ year experience in ocean shipping or supply chain platform preferred

Benefit Perks:

• 100 % Company Sponsored Medical, Dental and Vision insurance coverage
• Vacation/ Personal Days combined up to 15 days
• 401(k) Retirement Plan with Company’s Matching

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person