Account Manager

Who you are

• This role requires a competent level of expertise, demonstrating the ability to apply skills independently in common situations, understanding the broader business context, and contributing effectively with occasional support
• Ideal candidates will possess a growth mindset with a drive to learn, embody an entrepreneurial spirit, and have a passion for the Axios mission. They will also be a team player who operates with integrity, practices radical candor, and fosters a culture of collaboration, kindness, and support for colleagues. They will also have the following skills and experience:
• 1+ years of digital campaign planning and execution experience in a publisher or agency environment and at least 2 - 4 years of work experience, while demonstrating the following attributes:
• Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations
• Experience developing media plans and recommending products and campaign strategies based on client objectives, budgets, and goals
• Proven ability to build and maintain strong relationships and orchestrate effective communication across a wide range of internal and external stakeholders
• Outstanding communication, organization, and project management skills with obsessive attention to detail
• Takes pride in delivering exceptional customer service
• Capacity to analyze complex situations and foresee potential challenges and opportunities
• Skilled at identifying problems and developing effective solutions independently
• Growth mindset and enjoys working in a fast-paced, collaborative environment
• Demonstrated ability to work independently, prioritize tasks, and manage time effectively
• Initiative to take on responsibilities and drive projects forward with minimal supervision
• Flexibility to pivot client marketing strategies in response to changing market conditions or organizational needs
• Willingness to embrace new ideas and approaches to enhance efficiency
• Proficiency in Google Office Suite (Slides, Sheets, Docs)
• Prior professional experience in account management, customer support, media planning/RFP development, digital marketing, ad operations, or business development is a plus

What the job involves

• The big picture: Axios is a modern media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring a Client Success Account Manager to support our advertising team!
• In this role, you will join the Client Success team leading post-sale account management for new and existing accounts, delivering best-in-class, turnkey client experiences from kickoff to wrap. You’ll also partner with Client Partnerships on pre-sale efforts, helping develop thoughtful media plans and product recommendations based on client goals
• Helping drive client retention, identify opportunities for growth, and support media planning efforts to maximize long-term value for both client and Axios
• Working closely with multiple cross-functional teams (Axios Creative House, Events, Brand Journalism, and Ad Operations) to develop and execute a wide range of campaigns across the Axios product suite. You’ll also work with your Client Partnerships colleagues to support media planning, proposals, and renewal activities
• Managing all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting
• Pull reports and use analytics to make data-driven campaign optimization recommendations
• Partner with sales teams on pre-sale needs, including proposals, RFP responses, and media planning
• Develop and implement long-term strategies aligned with team and company goals

Benefits

• 401(k) with employer match
• Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network
• Employer Health Savings Account (HSA) contribution for the high deductible health plan option
• Dental and vision coverage
• Primary caregiver 12-week paid leave
• Generous vacation policy, plus holidays
• One mental health day per quarter
• Annual learning and development stipend
• $100 monthly work-from-home stipend
• Tele-mental health services through Headspace
• OneMedical membership, including tele-health services
• Personal health advocacy resources through HealthAdvocate
• Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility
• Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies
• Increased work flexibility for parents and caretakers
• Virtual company-sponsored social events
• A strong and positive work environment
• A commitment to an open, inclusive, and diverse work culture