Account Manager

Identify opportunities to upsell new AI modules, features, and complementary solutions.

Collaborate with pre-sales and product teams to design proposals tailored to client needs.

Meet or exceed upsell and expansion revenue targets.

Client Insights & Feedback

Collect structured client feedback and share it with R&D and Pre-Sales to influence product roadmap.

Track client use cases and adoption patterns to identify gaps and improvement opportunities.

Act as the clientadvocate within the organization, ensuring their needs are prioritized.

Cross-Functional Collaboration

Work closely with Sales, Marketing, and Delivery teams to ensure client expectations are met.

Provide market insights and competitor intelligence gathered from client conversations.

Support pre-sales in preparing case studies, references, and success stories.

Value-Added Tasks

Build client success playbooks for repeatable engagement and retention strategies.

Develop industry-specific account growth strategies (AI adoption in BFSI, Healthcare, Manufacturing, etc.).

Track renewal risk signals (low usage, unresolved tickets, delayed payments) and implement retention measures.

Support thought-leadership initiatives by engaging clients in webinars, case studies, and joint PR.