Account Manager

We are looking for an Account Manager to manage customer accounts and ensure the timely fulfillment of client orders and requirements. This role involves coordinating with customers and internal teams to support production planning, material availability, inventory management, and on-time delivery while maintaining strong client relationships and business profitability.

The ideal candidate has experience in account management, customer service, purchasing, production planning, or supply chain operations within a manufacturing environment, preferably in the pharmaceutical, food, or cosmetics industry.

Key Responsibilities

• Manage and validate customer purchase orders and forecasts, ensuring accuracy of order details, quantities, batch requirements, and delivery schedules.
• Monitor order status, production schedules, and material availability to support timely delivery of finished goods.
• Coordinate with internal teams and clients to address supply constraints, delayed orders, material shortages, and other operational concerns.
• Ensure timely submission of customer purchase orders, rolling forecasts, and client-supplied materials.
• Prepare monthly service level reports and conduct regular business review meetings with clients.
• Build and maintain strong customer relationships through proactive communication, issue resolution, and continuous service improvement.
• Monitor inventory levels, expiring or rejected materials, and accounts receivable updates, coordinating with relevant teams to resolve outstanding concerns.
• Coordinate artwork development and revisions for export clients in collaboration with regulatory and product management teams, as applicable.
• Analyze customer requirements and market information to support operational planning and business decisions.
• Ensure compliance with established company procedures, confidentiality requirements, and applicable quality and safety standards.

Qualifications

• Bachelor's degree in Industrial Engineering, Chemical Engineering, Pharmacy, Chemistry, or a related field.
• At least 2 years of relevant experience in account management, customer service, purchasing, production planning, or manufacturing operations.
• Experience in the pharmaceutical, food, cosmetics, or related manufacturing industry is an advantage.
• Knowledge of SAP and Microsoft Office applications.
• Strong communication, negotiation, coordination, and problem-solving skills.
• Excellent customer service and relationship management capabilities.
• Ability to manage multiple customer requirements, monitor deadlines, and coordinate effectively with cross-functional teams.
• Familiarity with Good Manufacturing Practices (GMP), ISO 9001, quality management systems, inventory planning, and demand forecasting is an advantage.

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Paid training

Work Location: In person