Account Manager

Who We Are:

TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, global Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program.

Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment.

TrustedTech is the fastest-growing Microsoft Partner globally, with a presence in the UK and Europe for just over four years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region.

Overview:

The Account Manager is responsible for managing, retaining, and expanding a portfolio of customers, with a strong focus on the Microsoft cloud ecosystem. This role combines day-to-day account ownership with enterprise-level sales discipline, including structured account planning, multi-stakeholder engagement, and complex renewal and expansion motions.

The ideal candidate has hands-on experience working within the Microsoft ecosystem (Microsoft 365, Azure, CSP) and is comfortable supporting larger, more complex environments than typical SMB accounts. This role provides a clear development path toward Senior Account Manager or Enterprise Account Manager positions.

Responsibilities:

Account Ownership & Growth:

• Own and manage a defined portfolio of mid-market Microsoft cloud customers, serving as the primary commercial point of contact.
• Drive customer retention, renewal, and expansion across Microsoft 365, Azure, and related cloud services.
• Identify and execute upsell and cross-sell opportunities aligned to customer business and technical objectives.

Account Strategy & Deal Execution:

• Support the development and execution of account plans designed to increase customer lifetime value and cloud adoption.
• Partner with Senior and Enterprise Account Managers on larger or more complex opportunities.
• Contribute to opportunity planning, deal progression, and forecast accuracy.

Microsoft Ecosystem & Cloud Focus:

• Position Microsoft cloud solutions effectively, including Microsoft 365, Azure, security, productivity, and optimisation services.
• Support customer conversations around cloud migration, optimisation, security, licensing changes, and cost management.
• Understand and navigate Microsoft CSP, subscription lifecycles, renewals, upgrades, and consumption-based models.

Cross-Functional Collaboration:

• Work closely with Sales Support, Marketing, Professional Services, Customer Success, and technical teams to deliver a consistent and high-quality customer experience.
• Coordinate internal stakeholders to align solutions, timelines, and customer outcomes.

Customer Engagement & Commercial Management:

• Prepare and deliver customer presentations, proposals, and business reviews.
• Support commercial discussions and contract negotiations, escalating where appropriate.
• Build trusted relationships with multiple customer stakeholders, including IT leaders, procurement, and business decision‑makers.

Market Intelligence & Opportunity Development:

• Conduct account and market research to identify whitespace, growth opportunities, and competitive risks.
• Maintain awareness of industry trends, Microsoft roadmap updates, and customer priorities.

CRM, Reporting & Forecasting:

• Maintain accurate and up-to-date CRM records, including activities, opportunities, and pipeline data.
• Assist in preparing sales reports, performance analysis, and revenue forecasts for management review.
• Support account health tracking and pipeline reviews with data-driven insights.

Required Skills & Qualifications (must-haves):

• 2+ years of experience in account management, sales, or a client‑facing role within B2B technology or cloud services.
• Demonstrated experience working within the Microsoft ecosystem, supporting or selling Microsoft 365, Azure, or related cloud solutions, is highly preferred.
• Experience managing mid‑market customers, with exposure to enterprise‑style deal complexity, stakeholders, or sales processes.
• MS‑900: M365 Fundamentals certification is highly preferred.
• Proven ability to contribute to account planning, opportunity execution, and pipeline management under senior guidance.
• Strong cross‑functional collaboration skills across sales, marketing, customer success, and delivery teams.
• Confident communicator with the ability to support customer meetings, presentations, and proposals.
• Ability to analyse account data, identify growth opportunities, and support strategic decision‑making.
• Strong organisational skills with attention to CRM accuracy, reporting, and process discipline.
• Willingness and ability to continuously build product knowledge and stay current with Microsoft cloud updates and industry trends.

Preferred Skills & Qualifications (nice-to-haves):

• AB‑900: Copilot and Agent Administration Fundamentals certification is highly preferred.
• Experience working in a Microsoft partner, reseller, MSP, or cloud services organisation.
• Exposure to complex renewals, upgrades, or multi-solution Microsoft deals.
• Familiarity with Microsoft licensing models, CSP renewals, and optimisation conversations.
• Experience supporting enterprise or upper mid-market accounts with multiple stakeholders.
• Understanding SaaS, cloud consumption models, and services‑led sales motions.
• Experience contributing to or supporting team-based sales targets and revenue goals.

Why Join Us:

• Ownership of meaningful mid‑market Microsoft cloud accounts
• Exposure to enterprise-grade customers and deal structures
• Clear career progression toward Senior or Enterprise Account Management
• Strong focus on cloud, SaaS, and Microsoft-led growth
• Collaborative, high-performance sales culture

Environment/Location:

Type: Onsite Role, Monday - Friday

Hours: 8:30 am to 5:30 pm

Location: 3 New St Square, London EC4A 3BF

Benefits:

• Above Market Salary
• Comprehensive Private Health Insurance
• Extra 4 Days of Annual Leave After 1 Year
• Pension Scheme
• Quarterly Company Events
• Monthly Team Lunches
• Ongoing training, certification support, and career development opportunities in a rapidly growing Microsoft Partner environment.

*TrustedTech is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.*