Account Manager

Who We Are

IQE is a leading global supplier of compound semiconductor wafers and advanced materials. As one of the only compound semiconductor epitaxy foundries with worldwide presence and scalable manufacturing, IQE drives technology growth. Our vision is to be the top provider of advanced semiconductor materials by delivering exceptional quality, service, and innovation, making us the first choice for customers. Our strength comes from our diverse, expert workforce and a culture built on integrity, accountability, excellence, teamwork, and valuing people. At IQE, we are committed to reaching Net Zero and creating a sustainable future. We actively strive to reduce our carbon footprint, invest in green initiatives, and embed sustainability into everything we do. Join us in driving meaningful change and making a lasting impact on the environment

About the role

The Account Manager is responsible for managing customer accounts within IQE's infrared epitaxy business. The role focuses on developing customer relationships, identifying new business opportunities, supporting the quotation process and driving commercial negotiations. The role serves as a critical interface between customers and IQE's Engineering and Technology teams, translating customer requirements into commercial opportunities. They develop a strong understanding of infrared epitaxial wafer technologies and customer applications and support the successful delivery of customer programmes. Their primary focus is to grow revenue, support customer satisfaction and enhance long-term customer relationships.

• Managing customer accounts and identifying opportunities for business growth
• Developing and maintaining customer relationships
• Monitoring account performance and addressing issues when necessary
• Completing sales forecasts for the account/territory of assigned responsibility
• Support the preparation of quotations, pricing proposals and commercial agreements
• Negotiating pricing, contracts and other commercial terms
• Managing customer forecasts and demand planning activities
• Supporting customer visits (technical and business reviews)
• Developing an understanding of infrared epitaxial wafer technologies and customer applications
• Supporting resolution of customer quality, delivery and technical issues
• Interfacing with IQE manufacturing sites responsible for executing customer orders
• Working closely with Engineering and Technology Group representatives to ensure customer requirements and needs are met
• PO and contract review and approvals
• Assist with NDAs with our customers
• Understand export controls / licenses and ITAR restrictions

Providing market intelligence and customer feedback

About you

• 5 to 10 years of experience in account management, business development or technical sales
• Preferably previous experience in the semiconductor, photonics or advanced technology industry
• Experience managing customer accounts and commercial negotiations
• Technical understanding of III-V materials, epitaxy or semiconductor manufacturing a plus

Qualification Requirements for the:

• Education: Bachelor's degree or equivalent in Business, Engineering, Physics, Materials Science or a related field
• Computer Skills: Strong proficiency in Microsoft Office Suite and familiarity with CRM software such as SalesForce
• Communication: Excellent verbal and written communication skills to work with customers and coworkers.
• Organization: Strong multi-tasking abilities, attention to detail and good time-management skills.
• Technical Aptitude: Ability to develop an understanding of infrared epitaxial wafers, semiconductor technologies and customer applications.

Key Requirements for the:

• Accuracy
• Attention to detail
• Customer relationship management experience
• Good written and verbal English
• Keyboard and computer skills
• Ability to work under pressure and meet deadlines
• Ability to work as a team or independently
• Administrative skills
• Ability to learn quickly
• Proactivity
• Commercial and negotiation skills
• Strong communication and presentation skills
• Ability to understand technical concepts and semiconductor technologies
• Proficiency with CRM systems and Microsoft Office suite
• Strong organisational skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with cross-functional teams
• Customer service orientation and problem-solving skills

All our employees benefit from:

• Long Term Incentive Plans (LTIPs)
• Professional Development and career pathways
• Market competitive base salaries reviewed bi-annually
• Comprehensive health insurance offering medical, prescription, dental and vision coverage.
• Company paid Life and Disability Insurance.
• Long service awards 5, 10, 15, 20, 25 and 30 years
• Values-based recognition awards
• Employee Assistance Program (Free family, legal, financial and counselling support 24/7 Access)
• 401k Plan with company match of up to 50% on the first 6% of the employee’s contributions

IQE is an equal opportunities employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, or national origin.

Want to learn more?

Contact our in-house [email protected] or visit our website Current Vacancies | IQE Corporate (iqep.com)