Account Manager

Description:

• Provide day-to-day administrative and operational support to inside and outside sales representatives.
• Enter, review, and process customer orders while confirming specifications, quantities, pricing, and delivery requirements.
• Assist with quotations, pricing requests, product specifications, and quote follow-up.
• Communicate customer requirements with scheduling, production, purchasing, and shipping.
• Track orders and proactively communicate delays or issues.
• Respond promptly to customer questions regarding orders, pricing, availability, shipments, and service.
• Investigate and help resolve customer complaints, quality concerns, and delivery challenges
• Work in a manufacturing environment

Requirements:

• High school diploma or GED.
• Three or more years of customer service, sales support, or account management experience.
• English proficiency is required; Spanish proficiency is preferred.
• Strong communication, organization, prioritization, and problem-solving skills.
• Proficiency with Microsoft Excel, Outlook, and Word.
• Strong attention to detail and commitment to data accuracy.
• Experience in the print industry or envelope manufacturing is a plus.