Account Manager

Job Overview

We are looking for a proactive and organized Client Servicing Executive to manage client relationships, coordinate with internal teams, and ensure the timely delivery of projects. The ideal candidate should have strong communication, coordination, and problem-solving skills, with an understanding of advertising and digital marketing.

Key Responsibilities

1. Client Relationship Management

• Act as the primary point of contact for assigned clients.
• Understand client requirements, objectives, and expectations.
• Maintain strong client relationships through regular communication and follow-ups.
• Handle client queries, feedback, and concerns professionally.

2. Project Coordination

• Coordinate with creative, digital marketing, video, and website development teams.
• Prepare and share creative briefs, campaign requirements, and project details.
• Track project timelines, deliverables, approvals, and revisions.
• Ensure projects are delivered on time and according to client expectations.

3. Communication & Follow-ups

• Conduct regular client follow-ups through calls, emails, and WhatsApp.
• Schedule client meetings and prepare meeting notes and action items.
• Communicate project updates, deadlines, and pending approvals.
• Ensure clear communication between clients and internal teams.

5. Reporting & Documentation

• Maintain client-wise task lists, project trackers, and meeting records.
• Prepare weekly status updates and monthly performance review reports with the relevant teams.
• Track pending tasks, client feedback, approvals, and deliverables.
• Maintain organized records of client communication and project documentation.

6. Account Growth & Retention

• Identify opportunities to offer additional services to existing clients.
• Support client retention by ensuring service quality and timely delivery.
• Understand client business goals and suggest relevant marketing solutions.
• Assist the sales team with proposals, presentations, and client meetings when required.

Required Skills & Qualifications

• Bachelor's degree in Marketing, Mass Communication, Business Administration, or a related field.
• 1–3 years of experience in client servicing, account management, advertising, or digital marketing.
• Good verbal and written communication skills.
• Basic understanding of social media marketing, branding, advertising, and digital campaigns.
• Strong coordination, time management, and follow-up skills.
• Ability to manage multiple clients and deadlines.
• Working knowledge of Google Sheets, Excel, email, and project management tools.
• Professional attitude, ownership, and problem-solving abilities.

Key Performance Indicators (KPIs)

• Timely delivery of client projects.
• Client satisfaction and retention.
• Timely collection of client inputs and approvals.
• Effective coordination with internal teams.
• Accuracy of briefs, documentation, and reporting.
• Reduction in avoidable delays and communication gaps.
• Identification of upselling and cross-selling opportunities.

What We Offer

• Opportunity to work on diverse brands and industries.
• Exposure to branding, creative strategy, and digital marketing.
• Collaborative and creative work environment.
• Opportunities for professional growth and skill development.

How to Apply:
Send your updated resume to [email protected] with the subject line: Application for Client Servicing Executive | RGB Design.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person