Account Manager

Account Manager – Paid Media

Location: Mumbai
Experience: 3–4 Years
Employment Type: Full-Time
Work Mode: On-site

About the Role

We are looking for an experienced Account Manager with a strong understanding of Paid Media and Client Servicing to manage client relationships, drive campaign performance, and ensure successful account delivery and growth.

Key Responsibilities

• Own day-to-day relationships with assigned clients and act as the primary point of contact.
• Understand client business objectives and translate them into effective paid media strategies and actionable briefs.
• Hands-on experience with Google Ads and Meta Ads, including campaign setup, optimisation and performance monitoring.
• Work with paid media teams to plan, execute and optimise campaigns against client objectives.
• Have a strong understanding of paid media concepts and platforms, including P-Max, AI Max, audience targeting, bidding, budgets and campaign optimisation.
• Lead client calls, presentations, performance reviews and campaign discussions.
• Track campaign performance and provide clients with actionable insights and recommendations.
• Coordinate with internal teams to ensure smooth execution, timely delivery and quality output.
• Manage campaign timelines, deliverables, priorities and client expectations.
• Proactively identify challenges, manage escalations and drive timely resolution.
• Build strong, long-term client relationships and identify opportunities for account growth, upselling and cross-selling.
• Maintain account documentation, trackers, meeting notes and action items.

Required Skills & Qualifications

• 3–4 years of experience in Account Management, Client Servicing or Client Success, preferably within a digital marketing agency.
• Strong hands-on understanding of Paid Media, particularly Google Ads and Meta Ads.
• Should be able to understand and work with Google Ads campaign types, P-Max, AI Max, bidding strategies, audience targeting, budgets and optimisation.
• Experience managing paid media campaigns and understanding performance metrics such as ROAS, CPA, CPL, CTR, CPC and conversions.
• Strong client-facing and relationship management skills with the ability to independently manage accounts.
• Excellent verbal and written communication with strong presentation skills.
• Ability to understand client objectives, challenge briefs when required and provide strategic recommendations.
• Proven ability to manage multiple clients, campaigns and timelines simultaneously.
• Strong problem-solving, stakeholder management and escalation-handling skills.
• Commercial mindset with an understanding of client retention, account growth and upselling/cross-selling.
• Agency experience with exposure to multiple clients/brands is preferred.

Application Question(s):

• Current CTC?
• Expected CTC?
• Notice Period?

Work Location: In person