Account Manager

itsme® has fundamentally changed how people lead their digital lives in Belgium , but we are not stopping there! Do you want to be a driving force to help expand on this success story as part of a talented team that is making a positive impact on society? Then keep on reading, you’ll probably like what you’ll read.

We are itsme®, one of Europe’s fastest-growing scale-ups , with 150 team members and growing. Our mission: to provide a state-of-the-art digital identity solution for all people, enabling them to interact securely in the digital space. Now, only nine years after being founded, close to 8 million citizens use the itsme® app to identify themselves and sign documents online. Starting in Belgium, we successfully launched the itsme app in 32 European countries, with the ambition of becoming an internationally leading player .

As we continue to grow, we’re looking for an Account Manager to help more customers get lasting value from our services. You will own a portfolio of SME accounts in Belgium. The role combines hands-on account management with a practical challenge: using data and technology to serve a broad customer base well, identify growth opportunities and make successful approaches repeatable.

What your job looks like

• Manage and grow your portfolio: Be the commercial point of contact for SME customers. Use account and usage data to spot changes in adoption, identify opportunities and prioritise where a conversation will have the most impact.
• Turn opportunities into growth: Help customers expand usage or introduce relevant itsme® services and use cases. Own commercial follow-up, renewals and negotiations for your accounts.
• Build scaled account initiatives: Help develop segmented outreach, automated customer communications, dashboards, self-service resources and other repeatable ways to engage the long tail.
• Connect customer needs with the right teams: Work with Customer Care, Product, Marketing and technical colleagues to improve onboarding, resolve recurring issues and turn customer feedback into practical improvements.
• Track what works: Keep account information up to date, monitor the results of your initiatives and refine your approach based on customer response and usage.

Job requirements

• Commercial experience: 2+ years in a commercial role , preferably Account Management or Customer Success Management, at a SaaS or Technology Company.
• Technical fluency: You are comfortable learning how a digital product works, discussing integrations with customers and technical colleagues, and using CRM, data and automation tools to improve account management at scale. Experience working with Salesforce or a similar CRM is a plus.
• Customer and commercial judgement: You can build trust, uncover a customer’s needs and turn those insights into clear next steps. You know when a personal conversation matters and when a repeatable approach is more effective.
• Languages : Fluency in English and Dutch or French is required; trilingual (Dutch/French/English) is a strong plus.
• Ways of working: You take ownership, collaborate across teams and enjoy making processes more effective as the customer base grows.

What we offer

• Being welcomed by an informal, enthusiastic, and ambitious team that is revolutionising how we safely manage our digital identity, in Belgium & beyond.
• Offices within walking distance from Brussels Central Station, with the possibility to work remotely 3 days a week.
• A contract of indefinite duration, with an attractive compensation package.
• An environment where we care a lot about our CHRIS values:

Curiosity: Explore, learn, and challenge the status quo.

Humble: Respect, listen, and embrace feedback for growth.

Resourcefulness: Connect, mobilise, and collaborate across ecosystems.

Impact: Lead by example and create positive influence.

Scale: Build strong foundations for sustainable growth.