Account Manager

About the role

We're looking for an Account Manager to build strong relationships with our existing customers and help them get the most out of Radford’s software.

You'll manage a portfolio of customers, getting to know their businesses, understanding their challenges, and helping them make better use of our products and services. You'll also be responsible for customer renewals and identifying opportunities to grow accounts through additional solutions and services.

Most of your customer engagement will happen remotely, but you'll also spend time meeting with customers in person, particularly for larger accounts and important projects. We're looking for someone who enjoys working with people, has a good commercial mindset, and takes ownership of getting things done.

Key Responsibilities

• Build and maintain strong relationships with customers, from operational teams through to senior management.
• Manage customer renewals, address concerns early, and make sure customers continue to see value in our software.
• Get to know how customers operate and identify opportunities to improve their use of our products.
• Identify and develop opportunities for additional products, services, and projects that bring value to customers.
• Lead regular account reviews to discuss performance, priorities, and future plans.
• Work with our Support, Product, and Professional Services teams to resolve issues and deliver on customer needs.
• Keep customers informed, manage expectations, and follow through on commitments.
• Maintain accurate customer records, account plans, and sales opportunities in our CRM.

What we're looking for

• Experience in account management, customer success, or a similar customer-facing role, preferably in software, SaaS, or technology.
• Strong communication skills and the ability to build relationships with people at different levels of a business.
• Commercial awareness and confidence discussing contracts, renewals, pricing, and opportunities for growth.
• Good organizational skills and the ability to manage multiple customers and competing priorities.
• A practical approach to problem-solving and a willingness to take ownership of issues.
• Someone who is comfortable working independently while collaborating with different teams.
• A genuine interest in understanding how customers' businesses work and helping them succeed.
• Experience in horticulture, agriculture, supply chain, ERP, or other operational industries would be an advantage, but isn't essential. We're more interested in finding someone who is curious, willing to learn, and can build lasting relationships with customers.

About Radfords

Radfords develops software that helps horticulture businesses manage their operations, from growing and harvesting through to packing and distribution. We work closely with our customers to understand their businesses and provide practical solutions to the challenges they face. Our customers operate in a fast-moving, seasonal industry, and we take pride in building long-term relationships and being a reliable partner when it matters.

Why join us?

This is an opportunity to take ownership of an established customer portfolio while helping shape how we support and grow our customer relationships.

You'll work with a variety of businesses, develop a strong understanding of their operations, and have the opportunity to make a meaningful impact on both customer success and the growth of Radfords.