Account Manager

Company Description Best of Suffolk is an award-winning holiday lettings agency based in Darsham, Suffolk, proudly representing over 300 holiday cottages across the county. Founded in 2006 with just six cottages in Aldeburgh, the business has grown significantly and in 2021 joined forces with Sykes Holiday Cottages as a sister brand to another award-winning agency. The company is known for its high-quality properties and strong local presence, supported by a team of regional experts. The team is dedicated to delivering excellent service, ensuring that both property owners and guests have consistently positive experiences.

Role Description The Account Manager role is a full-time, on-site position located in Suffolk. The person in this role will manage relationships with holiday cottage owners, serving as their primary point of contact and ensuring their properties are promoted effectively. Daily responsibilities include handling owner queries, reviewing property performance, coordinating listings and pricing updates, and ensuring accurate information across booking platforms. The Account Manager will collaborate with internal teams such as marketing, operations, and customer support to address owner and guest needs and resolve issues promptly. The role also involves preparing reports, identifying opportunities to enhance occupancy and revenue, and supporting continuous improvements in service delivery.

Qualifications

• Client relationship management and account management skills, with the ability to build trust and maintain long-term partnerships.
• Strong communication and interpersonal skills, including clear written and verbal communication and confident telephone and in-person interactions.
• Organizational and time management skills, with attention to detail and the ability to manage multiple properties, tasks, and deadlines.
• Basic commercial and analytical skills, including comfort with reviewing performance data, pricing, and occupancy trends.
• Proficiency with standard office software and booking or CRM systems, or the ability to learn new digital tools quickly.
• Customer service mindset, with a focus on problem-solving and delivering high-quality experiences for both owners and guests.
• Previous experience in hospitality, property management, travel, or a related service industry is beneficial.
• High school diploma or equivalent required; further education in business, hospitality, or a related field is an advantage.