Account Manager

About EMQ

EMQ is a financial technology company that enables businesses of every size to access real-time, affordable, and efficient cross-border payments in 200+ markets. Through our API-powered platform, we continue to simplify global payments for our customers and enable them to scale efficiently across multiple markets. Our impact in making financial services more accessible and inclusive has been recognized by the World Economic Forum as a Tech Pioneer and by FXC Intelligence as a Top 100 Cross-Border Payment Company. The company is currently licensed in Hong Kong, Singapore, Indonesia, Jordan and registered as a Money Service Business in Canada. www.emq.com

If you are seeking an opportunity to make a real difference in a company with a global reach and exciting financial services, come join us and grow with a team of people who will energize and inspire you!

The Opportunity

We are looking for an Account Manager to join our growing global sales organization. As an Account Manager, you will manage the day-to-day relationship with a designated portfolio of regional partners. You will be accountable for retaining and growing the portfolio, driving partner performance and engagement, and ensuring each partner is operationally fit and delivering against jointly agreed business objectives.

By developing a compelling customer value proposition, you will influence account growth and position EMQ as the preferred partner. You will also work closely with Product, Solution Delivery, Execution, and Operations teams to launch new services for our partners across the EMQ network.

Responsibilities

• Own retention and growth targets for your partner portfolio, including transaction volume and revenue.
• Identify opportunities to deepen and grow partner relationships by working cross-functionally across the business.
• Identify blockers to partner ramp-up and resolve them through relevant programs or by engaging internal teams.
• Build strong rapport with existing partners in your portfolio to drive loyalty, retention, and transaction growth.
• Develop and implement account strategies and best practices for your partners.
• Monitor and analyze partner KPIs (retention, transaction volume, revenue, and pipeline) and review performance with key stakeholders quarterly or as required.
• Provide weekly performance reports , and additional reporting as required.
• Provide partners with appropriate training in line with company guidelines.
• Coordinate internal resources to resolve critical partner issues in regulatory, compliance, or technology areas.
• Coordinate multiple integration projects at the same time, working closely with the Solution Delivery team to proactively monitor changes and risks.
• Drive and coordinate cross-functional work streams, including:
• Due diligence and compliance
• Commercial implementation and contract review
• External and internal approval management
• Technical integration coordination
• Go-to-market activities
• Work closely with the Compliance and CDD teams to complete partner onboarding due diligence and checks, including reverse due diligence.
• Obtain approval from our settlement bank and pay-out partner where needed.
• Coordinate with internal stakeholders to finalize commercial agreements, amendments, or promotional activities with existing partners.

Requirements

• 3-5 years of hands-on experience in account or partner management , with ownership of revenue or retention targets.
• Business development, strategic planning, sales, or project management experience is a plus.
• Successful track record of delivering on ambitious growth and retention targets.
• Strong understanding of best-practice client servicing, from relationship building and client management to expectation setting, communication, and correspondence.
• Intellectually curious, with strong communication skills, excellent business acumen, customer focus, and goal orientation.
• Previous experience in fintech or payments is strongly preferred.
• Fluency in English and Mandarin is essential; additional languages are a strong plus.
• Ability to travel to different geographies as required.

Why Join Us

You’ll be part of a fast-paced, multicultural fintech environment with real opportunities for growth and cross-functional exposure. As Account Manager, you’ll work closely with Product, Delivery, Operations, and Compliance teams to launch new services, enable cross-border transactions, and drive partner success across the EMQ network.

We offer:

• Competitive compensation and comprehensive employee benefits.
• Generous leave policy to support your personal and family needs.
• Learning and development programs to help you grow your skills and career.
• A high-performing, collaborative, and ambitious culture where you can make a visible impact.
• A fast-paced, multi-cultural environment with opportunities for career growth across regions and functions.