Account Manager

Account Manager

Manchester City Centre | Hybrid | Full-time

£35,000 - £45,000 + OTE

About urfuture

urfuture is building the next generation of recruitment technology for entry-level and early careers hiring. We help major employers attract, understand and hire better talent through a combination of social-first attraction, behavioural matching and smarter screening technology.

We’re growing quickly:

• 50+ enterprise customers
• 150,000+ app downloads
• £2.3m+ raised to date
• KPMG Tech Innovator of the Year - North West
• Northern Tech Awards - Overall Judges Award, Northern Star
• Named among Insider Media’s fastest-growing companies

We’re now entering our next stage of growth and building out our Account Management function.

We’re looking for an ambitious Account Manager who wants to own customer relationships, drive measurable value and help shape how this team develops.

The role

This role takes over once a customer has signed. From that point, you’ll own the relationship, onboarding the customer, helping them get set up successfully, understanding what they want to achieve and making sure urfuture delivers value throughout the partnership.

You’ll become the key point of contact for a portfolio of enterprise customers.

Your role will include:

• Owning customer onboarding from handover to launch
• Project managing implementation and setup
• Agreeing clear success measures with each customer
• Running monthly strategic account meetings
• Reviewing performance and ROI
• Driving adoption across the customer’s organisation
• Building relationships with new stakeholders
• Identifying opportunities to expand account usage
• Introducing additional urfuture products
• Managing renewals and reducing churn
• Working closely with Sales, Product and Operations internally

This isn’t a passive account management role. We want somebody who will actively look for ways to make each customer more successful and expand the relationship over time.

Expanding customer relationships

You’ll normally inherit an initial contact from the Sales team, but part of your role will be expanding beyond that relationship. That could mean building relationships with:

• Chief People Officers
• HR Directors
• Heads of Talent
• Heads of Recruitment
• Heads of Early Careers
• Volume recruitment teams
• Other business areas that could benefit from urfuture

The goal is to increase the value the customer receives from the platform while creating stronger, broader relationships across the organisation. As we continue launching new products, you’ll also play an important role in identifying which existing customers could benefit from them.

You’ll be measured across areas including:

• Customer retention
• Renewals
• Churn
• Expansion revenue
• Product adoption
• Customer engagement and activity

Who we’re looking for

You’ll ideally have at least 2–3 years’ experience in a customer-facing commercial role.

Relevant backgrounds could include:

• Account Management
• Customer Success
• SaaS
• Recruitment
• Recruitment technology
• HR technology
• RPO
• Employer marketing
• Apprenticeships or training

We’re less concerned about the exact industry and more interested in whether you know how to build strong commercial relationships and create value for customers.

Why join now?

This is a new and growing function at urfuture. That means you won’t simply be stepping into a mature team with a fixed structure, you’ll have the opportunity to help shape how Account Management works as we scale.

For somebody who performs, there is a clear opportunity to grow quickly and potentially move into leadership as the team expands. Progression at urfuture isn’t based on how long you’ve been here. If you deliver, take ownership and demonstrate leadership potential, there will be opportunities to progress.

Package & benefits

We offer a competitive base salary alongside a performance-related commercial package linked to customer growth, renewals and expansion.

You’ll also get:

• Manchester city centre office
• Hybrid working - four days office / one day home
• Birthday off
• Regular team socials
• Team trips and events
• High levels of ownership
• Fast progression opportunities
• Exposure to major enterprise employers
• The opportunity to help build a new function from an early stage

If you enjoy building relationships, creating real customer value and growing accounts, and want to do it inside a fast-growing technology business, we’d love to hear from you.