Account Manager

Account Manager [overview]

The Account Manager is the primary day-to-day contact for a portfolio of clients, responsible for building strong relationships, keeping work moving smoothly, and ensuring deliverables are accurate, polished, and aligned with each client's goals.

Exceptional attention to detail is essential. We’re looking for someone who is highly organized, anticipates needs, catches inconsistencies, and makes sure nothing falls through the cracks. You’ll thrive here if you’re the person who notices the typo nobody else caught, remembers the details from last week’s client call, and genuinely enjoys making good work even better. You bring hands-on marketing experience, strong communication skills, sound judgment, and a healthy dose of curiosity.

[Key Responsibilities]

Account Management [the relationship part]

• Serve as the primary day-to-day contact for assigned clients
• Develop a deep understanding of each client’s business, brand, audiences, priorities, and scope of work
• Lead day-to-day client conversations with clarity and professionalism, proactively addressing needs, questions, and concerns
• Anticipate client needs, follow up proactively, and ensure questions and requests are addressed
• Monitor client scopes of work, flag potential scope creep, and identify opportunities for additional services
• Identify opportunities to expand client relationships and scopes of work and bring them to agency leadership
• Maintain client workbooks and status documents, ensuring information is accurate, current, and organized
• Monitor client scopes of work, flag potential scope creep, and identify opportunities for additional services
• Recognize when client concerns, strategic questions, or other issues require escalation to agency leadership

Oversight, Execution & Quality Control

[hands-on and accountable]

• Oversee organic social media efforts, working closely with the Content Coordinator to ensure content is developed, approved, scheduled, and published accurately and on time
• Write social media content as assigned, while reviewing and providing feedback on content developed by other team members
• Coordinate with team members on website, email, and other client marketing initiatives
• Review and proofread client-facing deliverables for accuracy, consistency, brand alignment, and adherence to approved strategy
• Ensure client feedback and revisions are accurately reflected in final deliverables
• Provide clear, constructive feedback to team members and resolve inconsistencies before work reaches the client

Strategy Support & Client Insights

[big picture thinking]

• Partner with agency leadership to translate approved strategies into day-to-day activities
• Conduct research, audits, and analysis as requested to support client recommendations
• Share client insights, competitive observations, and emerging opportunities with agency leadership
• Contribute ideas during strategy discussions and assist with new business presentations as needed

[What You Are NOT Responsible For]

• Overall client strategy:

  Agency leadership develops strategic plans and direction. You’ll contribute insights and help bring those strategies to life.

• Paid media:

  You won’t build or manage paid search, paid social, or other digital advertising campaigns.

• Project management:

  Our Project Manager owns budgets, schedules, and task assignments.

• Design:

  You won't be expected to create designs, but you will review creative work and provide feedback.

[Qualifications]

• 2–4 years of agency experience in a client-facing or account management role. Comparable experience managing multiple brands or stakeholders will also be considered
• Experience serving as a day-to-day client contact strongly preferred
• Hands-on experience with organic social media, including content development and execution
• Exceptional attention to detail, possessing strong proofreading and organizational skills
• Strong organizational skills and the ability to manage multiple client priorities without losing track of details
• Strong written and verbal communication skills
• Ability to evaluate creative work and provide clear, constructive feedback
• Proficiency with Microsoft Office, Google Workspace, and Canva

[Compensation]

• Salary:

  $55,000 – $62,000, commensurate with experience

• Location:

  Fully remote (forever!)

• Hours:

  9:00 AM–5:30 PM ET, with the flexibility to work from anywhere

• Benefits:

  401(k) with company match, PTO, and paid holidays

• We do not currently offer health insurance

[About kirpop]

kirpop is an independently owned, full-service marketing and communications agency based in Atlanta, with a fully remote team, located all over. We’re collaborative, curious, and committed to doing great work that makes a difference. We believe marketing can be a force for good, and whenever possible, we seek opportunities to use our talents to strengthen communities and make the world a little better.

We value strong client relationships, thoughtful strategy, and creative solutions that deliver results. We’re also comfortable challenging assumptions and recommending a better approach when we see one. Our clients are our biggest advocates, and most of our business comes from referrals. We believe that's a reflection of both the quality of our work and the relationships we build.

We’re a highly collaborative team where titles matter less than outcomes, good ideas can come from anywhere, and everyone is willing to jump in when needed. We value work/life balance, kindness, curiosity, and accountability.

[Application Process]

Please email your resume and a cover letter to [email protected]. In your cover letter, tell us about any relevant experience, strengths, or aptitudes that may not be fully reflected in your resume. To show us you’ve read the full job description, please also include the color created by mixing yellow and blue.