Account Manager

SMT is a professional services and intelligence company specializing in technologies that transform how companies engage with their customers, employees, communities, and other stakeholders. Together with our partners, we implement leading global Experience Management technologies to help organizations better understand experiences, make data-driven decisions, and drive meaningful business outcomes.

As an Account Manager, you will build and strengthen client relationships, understand business needs, identify opportunities for growth, and ensure our solutions deliver lasting value. You will act as a trusted advisor to our clients, connecting their strategic objectives with SMT's expertise in technology, consulting, and experience management.

Your responsibilities will include:

• Identifying opportunities to expand existing accounts, develop new business, and strengthen long-term partnerships;
• Managing and developing client relationships, acting as the main point of contact for assigned accounts;
• Understanding clients' business goals, challenges, and priorities to identify opportunities for improvement and growth;
• Acting as a trusted advisor, proactively recommending solutions that align with clients' strategic objectives;
• Coordinating with project management, technical, and consulting teams to ensure successful delivery and client satisfaction;
• Monitoring account performance, project progress, and client feedback to identify risks and opportunities;
• Communicating effectively with stakeholders at different organizational levels, ensuring alignment between client expectations and SMT's deliverables.

What we're looking for:

• Bachelor's degree completed;
• Fluent English (spoken and written) — mandatory;
• Spanish proficiency is a plus;
• Strong relationship-building, communication, and negotiation skills;
• A client-oriented mindset, with the ability to understand business needs and deliver value;
• Strategic thinking, problem-solving abilities, and a proactive attitude;
• Ownership and the ability to manage multiple priorities;
• Experience managing client relationships, accounts, or projects, preferably in consulting, technology, or professional services.

What we offer:

• 100% remote work with flexible hours;
• CLT employment contract;
• Life, Health, and Dental Insurance;
• Flash Card — allowance of R$35 per business day;
• International Wellhub (Gympass);
• Psychotherapy support;
• Access to learning and training platforms;
• Profit-Sharing Benefit.

Important: Fluency in English is mandatory. Candidates who do not meet this requirement will be automatically disqualified.