Account Manager

We are looking for an experienced professional with a strong background in account management and B2B client portfolio management who can build trusted business relationships, coordinate new client onboarding, and deliver professional, strategic, results-driven account support.

The Account Manager will serve as the primary point of contact between our clients and internal teams. This role requires understanding each client’s business needs, anticipating risks, resolving complex issues, and ensuring commitments are met to support client satisfaction and retention.

Responsibilities:

• Manage a portfolio of B2B clients and build long-term relationships with business owners, executives, and key decision-makers.
• Lead new client onboarding, coordinating kickoff meetings, information gathering, expectation setting, and service implementation follow-up.
• Participate in meetings with prospective clients to understand their needs, explain service scope, and facilitate their transition into onboarding.
• Conduct regular client meetings to review results, priorities, needs, and action plans.
• Coordinate with internal teams to ensure agreements, deliverables, and response deadlines are met.
• Handle issues and escalations professionally, taking ownership of follow-up through resolution.
• Identify signs of dissatisfaction or cancellation risk and develop action plans to strengthen client retention.
• Recognize opportunities for account growth and coordinate with the appropriate team.
• Maintain accurate CRM records of agreements, contacts, issues, and next steps.
• Prepare account status reports and recommend improvements to the client experience.

Requirements:

• Proven experience as an Account Manager, Key Account Manager, Customer Success Manager, or in an equivalent role with direct responsibility for B2B accounts.
• Experience managing a portfolio of business clients and communicating directly with decision-makers.
• Experience in client onboarding, expectation management, and cross-functional service coordination.
• Advanced spoken and written English, with the ability to lead meetings, present results, and navigate complex business conversations.
• Strong communication, negotiation, leadership, and problem-solving skills.
• Experience handling complaints, escalations, and client retention conversations.
• Ability to manage multiple accounts and competing priorities independently, with strong organization and attention to detail.
• Proficiency with CRM systems, spreadsheets, reporting, and project management tools.
• Availability to work schedules aligned with Pacific Time.
• A stable internet connection and a professional home workspace.

Preferred Qualifications:

• Experience managing key accounts, corporate clients, or complex client portfolios.
• Demonstrated results in client retention, renewals, satisfaction, or account growth.
• Experience working with U.S. clients and international teams.
• Experience in project coordination and service implementation.

Apply here: https://telihub.app/careers/ph/join/2acef9c607dd628b36305c2c4a3482932a9bf94769d0c8863cbb41d89e31485a

Pay: Php13,600.00 per week

Work Location: Remote