Account Manager

The Company

The Outform Group is an award-winning global retail experience innovation agency. We partner with some of the best-known brands and retailers worldwide to transform customer experience through insight, technology, and creativity. We transform ordinary retail spaces into immersive brand stories, enhancing customer journeys and setting new standards in retail innovation. Our dream is to be revered as the agency shaping the Future of Retail, and in EMEA we have ambitious plans for growth.

The Opportunity

We are looking for people to join our team who share our spirit – Dare to Innovate. We have a strong entrepreneurial ambition and our people must be proactive and agile collaborators. We’ve seen rapid growth and we are working through our growing pains, we are defining new ways of working and introducing platforms to manage projects and client expectations. For this role we are seeking a highly organized, self-motivated and creative Account Manager to join our teams in The Netherlands.

The Role

Supporting the business development strategy and growth in across EMEA. Responsible for managing client expectations and oversee the development of new opportunities from existing clients and within the Business Unit.

Job Title: Account Manager

Reporting to: Business Unit Director

Location: Mijdrecht, The Netherlands

Hours of work: 40 HRS

Key Responsibilities

• Identify, develop, and follow up on commercial opportunities
• Manage client expectations throughout the development, production and roll-out process, ensuring high levels of satisfaction
• Own the full sales cycle from prospecting to credentials presentations, aligned with our commercial policy
• Build and maintain strong client relationships, acting as the primary point of contact and trusted advisor
• Collaborate with internal teams (project management, design, production, logistics) to ensure timely and on-budget delivery of projects
• Translate client needs into strategic, creative, and feasible proposals that reflect Outform’s values and capabilities
• Negotiate contracts, pricing, and terms while maintaining healthy margins and contributing to business unit profitability
• Monitor and report on pipeline progress in line with KPIs and financial targets
• Analyze client data and market trends to identify new opportunities and inform strategic decisions
• Provide regular updates and reporting on account performance, client satisfaction, and commercial outcomes
• Support the Business Unit Director in executing the business development strategy across EMEA

Key Skills and Experience

• Minimum of 3-5 years Account Management experience or related experience within an agency, shopfitter or similar business
• Have a passion for working with well-known national and international brands
• High level of initiative, proactivity and structure, with the ability to work autonomously and balance multiple projects
• Excellent oral and written communication skills in English, able to formulate and write our values, strategy and proposed solution on client opportunities
• Fluency in another language such as German, Italian or French is considered advantageous
• Ability to travel domestic and international
• BA degree or equivalent