Account Manager

The Account Manager is the primary relationship owner for property owners and clients, ensuring strong communication, trust, and measurable asset performance across their assigned portfolios.

This role translates financial data, operational insights, and property performance trends—compiled by the Account Specialist and other departments—into clear recommendations and strategies for owners. The Account Manager provides leadership in decision-making and portfolio direction but does not perform administrative or task-based work.

Core Responsibilities

Owner Relationship & Communication

• Serve as the primary point of contact for assigned property owners.
• Conduct scheduled portfolio review calls, quarterly performance reviews, and strategic planning discussions.
• Present data, insights, and recommendations in a clear, actionable format.
• Address escalated portfolio-level issues (owner complaints, performance problems) with empathy, professionalism, and solution-oriented thinking.
• Maintain ongoing awareness of each owner’s goals, risk tolerance, and investment strategy.

Portfolio Analysis & Strategic Decision-Making

• Interpret financial performance and recommend actions to owners.
• Review expense ratios, rent growth, occupancy, and turn costs to ensure healthy operational performance.
• Recommend strategies for:
• Rent and pricing adjustments
• Expense management
• Turn scopes, renovations, and upgrades
• Lease structure improvements and renewal terms
• Ensure that recommendations align with market conditions and the owner's objectives.

Operational Oversight & Team Collaboration

• Set priorities, communicate expectations, and ensure execution to ensure operational deliverables.
• Verify deliverables are happening (turns, inspections, leasing tasks).
• Review key operational outcomes to guide owners in recommendations for the following:
• Turn completions
• Inspections and compliance checks
• Maintenance planning and follow-through

Owner Reporting & Performance Reviews

• Provide insights and recommendations to owners.
• Lead quarterly or annual Asset Performance Review calls with property owners.
• Provide data-backed insights and recommendations to guide reinvestment and portfolio growth strategies.
• Communicate property trends, risk indicators, and forward-looking strategies in owner-friendly terms.

Financial & Market Strategy

• Discuss and clarify renewal terms and leasing instructions directly with owners, ensuring alignment with their preferences and market conditions.
• Evaluate and advise on market positioning for vacant or underperforming assets.
• Use local market data and trend awareness to guide proactive owner decisions.
• Provide strategic direction for major expenditures or capital improvements.

Required Skills & Attributes

• Strong critical thinking and analytical skills; able to interpret data and make sound decisions.
• Excellent verbal and written communication abilities; able to simplify complex topics for clients.
• Confident, data-driven decision-making aligned with owner goals.
• Exceptional organization and attention to detail.
• Strong leadership presence with the ability to influence and coordinate across teams.
• Strategic mindset with a focus on problem-solving and results.
• Emotional intelligence and professionalism in all client and team interactions.
• Knowledge of rental operations, market trends, and financial performance analysis.

Preferred Qualifications

• 3–5 years of property management or client account management experience.
• Experience in presenting data-driven recommendations to clients or executives.
• Proficiency in Google Workspace and property management software.
• Bachelor’s degree in Business, Real Estate, Finance, or related field preferred.

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Work Location: In person