Account Manager

Account Manager / Senior Client Services Analyst

Overview:

MThree is a global financial services and public sector focused workforce partner with clients that comprise of some of the largest top and mid-tier financial services institutions, public sector, defence, aviation and ecommerce companies, who rely on us to solve their business and technology challenges. Formed in 2010, we have seen rapid growth, expanding our client base and service offering, with hundreds of Consultants placed on-site globally.

We have a global footprint, which enables us to mobilise consultants not only to key hubs but also lower cost locations. MThree work closely with our clients to ensure factors such as budget, engagement models, milestones and workforce diversity are considered when defining the solution to meet their requirements. Providing Senior Deployments through our Expert programme and HTD Graduate solutions through our MThree Alumni programme

https://www.mthree.com

Job Purpose:

The Account Manager is responsible for selling solutions to new and existing clients.

The incumbent will be responsible for the management, support and development of client accounts, to maximise value to the client as well as targeted growth of the business. As well as the achievement of personal targets and contributing to overall success and positive image of the company in the marketplace.

Job Description:

Consistently achieve accepted sales targets by doing the following:

• Generate leads in by prospecting at management and operational level with target customers and through liaising with partners and suppliers
• Ensure sufficient personal activity is maintained in terms of prospect facing meetings, general prospecting and cold calls. Regularly meet with prospects to understand their businesses, and generate demand for solutions and related services.
• Produce compelling value propositions for proposals
• Effectively manage the sales cycle in terms of the defined sales process
• Assist the delivery team in the sourcing and screening of consultants

Perform sales activity administration:

• Prepare key account plans
• Provide market intelligence information
• Report on prospective business and sales pipeline activity

Ensure customers are satisfied:

• Be positively rated in terms of customer satisfaction metrics
• Manage customer perceptions of the business

Ensure quality standards are maintained:

• Adhere to the standards set for account management and reporting
• Forecast accurately for executive management review
• Ensure quality delivery in performing standard sales tasks
• Maintain the agreed personal development plan

Required Experience

• Experience in technology and consulting sales to the Financial Services / Ecommerce market
• Able to operate with credibility at senior levels (typically Director / Head of Business Unit), but furthermore be comfortable spending time with technical experts
• Have knowledge of the company’s service offerings

Qualifications:

• Relevant Degree

Experience:

Core Job Related behaviours

• Client facing
• Ability to deal with high-profile clients in corporate world
• Ability to develop and deliver presentations
• Understanding of recruitment and consultant resourcing processes
• Sound business acumen
• Persuasiveness and influence
• Strong negotiation and presentation skills
• Proven ability to set and reach stretch targets
• Sound interpersonal skills, creativity and ability to mix with other people
• Have a high standard of written English skills

Self-Management

Integrity

• Self confidence
• Assertiveness
• Self-starter and quick learner
• Problem-solving and solutions orientation
• Ability to structure self and environment