Account Manager

Company Description

Auxe is a fast-growing, tech-enabled field operations and commercial installation partner. We deploy, commission, and manage enterprise-grade AV, digital signage, and smart infrastructure networks across North America. We operate at the intersection of high accountability, rapid execution, and seamless client experience.

Role Description

This is a full-time role for an Account Manager located in Toronto, ON. As an Account Manager, you will build and maintain strong client relationships, ensure customer satisfaction, and act as the primary point of contact for client accounts. Responsibilities include managing client communication, overseeing project deliverables, handling client inquiries, and developing strategies to meet client needs. You will also collaborate with internal teams to ensure successful implementation of projects and drive growth opportunities.

Key Responsibilities

Client Relationship & Account Growth

• Serve as the primary point of contact for key commercial clients. Proactively manage and expand existing client accounts, identifying opportunities for upsells, cross-sells, and long-term service agreements.
• Conduct regular account reviews to ensure client satisfaction, align on upcoming rollouts, and ensure Auxe remains their go-to installation partner.

Sales Strategy & Pipeline Management

• Manage end-to-end sales lifecycles, from initial client intake, quoting, and Scope of Work (SOW) review through proposal delivery and deal closure.
• Maintain an active sales pipeline within our CRM, providing accurate revenue forecasting and pipeline visibility to leadership.

Cross-Functional Operations Alignment

• Bridge the gap between client expectations and operational execution, working closely with our Project Coordination and Operations teams to ensure seamless project handoffs.
• Serve as the escalation point for client-facing issues, resolving disputes or project friction with a focus on client retention and relationship preservation.

Commercial Strategy & Financial Controls

• Track and manage account profitability, ensuring labor margins, scope additions, and change orders are properly priced and billed.
• Monitor key account metrics (revenue growth, customer retention rates, quote-to-close ratios, and project margins) to drive sustained account profitability.
• Participate in refining pricing strategies, proposal templates, and commercial offerings to stay competitive in the commercial AV space.

What We’re Looking For

• 2+ years of experience in Account Management, Business Development, or Technical Sales within Commercial AV, Low-Voltage, IT Infrastructure, or Security/Access Control.
• Proven track record of managing and growing B2B client relationships, specifically with AV integrators, hardware manufacturers, or enterprise end-users.
• Relentless drive for results with a relationship-first mindset - you understand that client trust is built through clear communication, responsiveness, and consistent delivery.
• Strong tech literacy across sales and business tools (CRMs, Slack, Notion, Excel, etc.).
• High-grade communication and negotiation skills , capable of handling tough commercial conversations while maintaining strong, collaborative client partnerships.

Why Join Auxe?

• High-Impact Role: Direct ownership over driving commercial revenue, client expansion, and market positioning.
• Growth Culture: Fast-paced, high-accountability environment where sales performance, relationship excellence, and initiative are recognized and rewarded.
• Competitive Compensation: Salary commensurate with experience + performance-based bonus + additional.

How to Apply

If you are a driven sales leader who thrives on client relationships, strategy, and driving commercial growth, please apply directly on LinkedIn. You can also send your resume and a brief intro explaining why you're a good fit via direct message.