Account Manager

The Account Manager is responsible for managing day-to-day activities for assigned customer accounts. This includes maintaining strong customer relationships, monitoring order requirements, coordinating internal resources, and ensuring RL Hudson meets customer delivery expectations.

This role acts as the primary point of contact for assigned customers and works cross-functionally with Supply Chain, Sales, Quality, Engineering, and Operations to resolve issues and improve service performance.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS :

1. Customer Relationship Management

• Maintain strong relationships with assigned customers.
• Respond to customer inquiries regarding orders, delivery schedules, pricing, and product availability.
• Communicate changes, risks, or updates affecting customer orders.
• Respond and follow-up to inquiries related to shipments, problem solving, pricing, and inventory availability with the customer. Coordinate with appropriate departments to address and resolve any issues as required.

Account Management

• Monitor customer demand and order requirements within lead times.
• Identify inventory shortages or supply chain risks and coordinate solutions with Buyer/Planners and Supply Chain teams.
• Ensure timely communication with customers regarding delivery expectations.

Issue Resolution

• Coordinate resolution of quality issues, including Material Reject Reports (MRR) and Corrective Action Reports (CAR).
• Work with Quality, Engineering, and Supply Chain teams to minimize customer disruption.

Process Improvement

• Identify opportunities to improve service processes and customer experience.
• Contribute to improvements in customer satisfaction and service performance metrics.

Perform related responsibilities as required or as needed.

DESIRED QUALIFICATIONS :

Knowledge and Skill

• Proficiency in ERP systems, Microsoft Office, and reporting tools
• Strong communication and interpersonal skills with ability to manage customer relationships independently
• Solid understanding of supply chain, order fulfillment, and inventory management processes
• Strong problem-solving and decision-making skills
• Ability to manage multiple customer accounts and priorities simultaneously
• Ability to collaborate effectively across departments (Sales, Supply Chain, Quality, Operations)
• Strong organizational and time management skills
• Ability to analyze data and identify risks or trends affecting customer accounts
• Organizational Skills. Must be organized and detail-oriented. Must be able to multi-task to deliver multiple projects under increasingly compressed time lines where priorities may change frequently.
• Some Travel required

Education/Experience

• Bachelor's Degree preferred
• 3 to 4 years of related experience