Account Manager

Company Description Basco Appliances is a specialty luxury appliance retailer headquartered in Portland, Oregon and has been serving customers for over 15 years. The company helps customers select appliances that fit a wide range of budgets while delivering attentive, personalized service. Its showroom features live, fully functional displays from leading brands such as Sub-Zero, Wolf, Bosch, Miele, Thermador, Viking, and many others. Team members work in a customer-focused environment that emphasizes product expertise, integrity, and long-term relationships.

Role Description The Account Manager is a full-time, hybrid role outside sales role based in Bend, OR. This role manages relationships with residential and trade customers, including builders, designers, and remodelers, ensuring they receive accurate product information, timely quotes, and responsive support. Day-to-day responsibilities include handling inbound inquiries, conducting needs assessments, preparing proposals, tracking orders, and coordinating delivery and installation with internal teams and vendors. The Account Manager follows up on leads, maintains account records in the CRM system, and proactively resolves issues to support a smooth customer experience. This role collaborates closely with management, operations, and showroom staff to meet sales goals and uphold Basco Appliances’ service standards.

Qualifications

• Customer relationship and account management skills, including consultative selling, follow-up, and maintaining long-term client partnerships.
• Sales and service abilities, such as handling inquiries, preparing quotes, and resolving customer concerns efficiently and professionally.
• Organizational and administrative strengths, including accurate order entry, CRM usage, documentation, and attention to detail.
• Communication and interpersonal skills, with the ability to explain technical product features clearly and collaborate with internal and external stakeholders.
• Basic technical and product aptitude, with willingness to learn appliance features, brand differentiators, and installation considerations.
• Proficiency with common office software (e.g., email, spreadsheets, CRM tools) and comfort working in a hybrid office/home environment.
• Prior experience in retail, appliance, building materials, or related industries is beneficial.
• High school diploma or equivalent required; additional education in business, sales, or a related field is a plus.
• Ability to work in Bend, OR on-site, including occasional evenings or weekends based on business needs.