Account Manager

Position Summary

The Account Manager – OEM, Semiconductor & Pharma is responsible for developing and managing customer relationships, driving sales growth, and supporting business development activities within the OEM, Semiconductor, Pharmaceutical, Biotechnology, and Advanced Manufacturing sectors in Singapore.

The role focuses on managing existing accounts, identifying new business opportunities, promoting products and solutions, and ensuring high levels of customer satisfaction. The Account Manager will work closely with customers, suppliers, and internal teams to achieve sales targets while maintaining compliance with company safety, quality, and operational standards.

Key Responsibilities

Sales & Account Management

• Manage and grow assigned customer accounts to achieve sales and gross profit targets.
• Develop strong relationships with key customer stakeholders including Procurement, Engineering, Maintenance, Operations, and Supply Chain teams.
• Conduct regular customer visits to identify new sales opportunities and strengthen customer relationships.
• Prepare quotations, proposals, and commercial offers in accordance with company policies.
• Follow up on sales opportunities, enquiries, and quotations to maximize conversion rates.
• Negotiate pricing, delivery schedules, and commercial terms with customers.
• Monitor customer purchasing trends and identify opportunities for account expansion.
• Ensure high levels of customer satisfaction and timely resolution of customer issues.
• Maintain accurate sales forecasts, opportunity pipelines, and CRM records.

Business Development

• Identify, target, and acquire new customers within the OEM, Semiconductor, Pharmaceutical, Biotechnology, Life Sciences, Precision Engineering, and Advanced Manufacturing sectors.
• Develop and execute territory and account penetration plans to expand market presence and generate sustainable revenue growth.
• Prospect new customers through market research, networking, referrals, industry events, cold calling, and digital outreach activities.
• Build a strong pipeline of qualified opportunities and convert prospects into long-term customers.
• Conduct customer needs assessments and develop tailored value propositions that address operational and commercial challenges.
• Lead customer presentations, product demonstrations, and solution-selling discussions.
• Collaborate with suppliers and internal specialists to identify new applications and growth opportunities.
• Drive new customer onboarding and establish long-term strategic relationships.
• Achieve agreed targets for new customer acquisition, new business revenue, and market share growth.
• Monitor industry trends, competitor activities, and emerging market opportunities to support business expansion initiatives.
• Develop customer mapping and stakeholder engagement plans for target accounts.

Customer Service & Commercial Support

• Coordinate with customer service, supply chain, and operations teams to ensure timely order fulfilment.
• Monitor order progress and communicate proactively with customers regarding delivery schedules.
• Support contract renewals and customer business reviews.
• Assist customers with product selection, technical enquiries, and application support.

Safety, Quality & Compliance

• Comply with all company Health, Safety, Environment, and Quality (HSEQ) requirements.
• Promote safe work practices during customer visits and onsite activities.
• Adhere to customer site safety regulations and permit-to-work requirements where applicable.
• Report safety observations, incidents, and near-misses in accordance with company procedures.
• Ensure ethical business practices and compliance with company policies and industry standards.

Administration & Reporting

• Prepare weekly and monthly sales activity reports.
• Maintain accurate customer records and sales documentation.
• Monitor sales performance against targets and develop action plans where necessary.
• Support annual budgeting, forecasting, and business planning processes.

Qualifications & Experience

Essential

• Diploma or Bachelor's Degree in Engineering, Business, Sales, Marketing, or a related discipline.
• 3-5 years of sales, account management, or business development experience in industrial or manufacturing sectors.
• Experience working with OEM, Semiconductor, Pharmaceutical, Life Sciences, or Precision Engineering customers.
• Strong communication, presentation, and interpersonal skills.
• Ability to manage multiple customer accounts and priorities effectively.
• Proficiency in Microsoft Office and CRM systems.