Account Manager - Credit Services

Oxford Finance is part of the Turners Automotive Group, a trusted Kiwi brand with a long-standing reputation for doing finance differently. We provide flexible, easy to-understand financial solutions for individuals and small to medium-sized businesses across New Zealand.

We're growing, and we have an exciting opportunity for an Account Manager with collections experience to join our Credit Services Team.

Who Would Suit This Role?

This role is ideal for a motivated, results-driven professional who enjoys building relationships while working towards clear targets and KPIs. You'll take ownership of your portfolio and feel confident balancing commercial outcomes with genuinely positive customer experiences.

You'll thrive in a fast-paced environment, communicate with confidence, and understand how empathy, compliance, and negotiation come together to deliver the right result for both the customer and the business. 

What does this role entail?

Based in our Levin office, this role focuses on:

• Making and receiving collections-related calls
• Working with customers to find practical, sustainable solutions for managing debt
• Negotiating repayment arrangements while maintaining strong customer relationships
• Ensuring all interactions meet compliance and quality standards
• Delivering a consistently high level of customer service on every call

You'll be supported by a collaborative team and clear processes to help you succeed. 

What do we need from you?

• Previous experience in credit control, collections, or a similar role
• A proven ability to negotiate and work towards positive outcomes
• Strong interpersonal and communication skills
• Resilience, emotional intelligence, and the ability to stay calm under pressure
• Excellent time management and organisational skills
• A team-focused attitude with a genuine drive to achieve results

What do you get from us?

• A great company culture (our employee engagement scores rank in the top 5% of companies measured);
• Training and development;
• A competitive salary which gets reviewed annually and team bonus;
• Life Insurance and free Will;
• Day off on your birthday on us;
• Team bonus

Watch the video below to check out what our people have to say about why they love working for us! 

If you are seeking a challenging career with the opportunity to work with some great people in a company that’s going places, we would love to hear from you!

Oxford Finance is an equal opportunities employer that encourages diversity in the workplace.

If you want to learn more about working for Oxford Finance browse the link below to our People Page:

https://turnerspeople.co.nz/oxford-finance/