ACCOUNT MANAGER (DC)

About the role

Responsible for building and maintaining strong relationships with clients, ensuring their needs are met while supporting the organization's business objectives. Involves managing client accounts, identifying opportunities for growth, coordinating with internal teams to deliver products or services, resolving customer concerns, and ensuring high levels of client satisfaction.

Key responsibilities

• Manage client accounts and monitor account performance
• Identify opportunities for growth and expansion within assigned accounts
• Coordinate with internal teams to deliver products or services
• Resolve customer concerns and ensure high levels of client satisfaction
• Prepare reports on account performance
• Negotiate contracts when necessary
• Retain existing clients while identifying opportunities to expand business

About you

• Bachelor's degree in Business Administration, Marketing, Management, or a related field
• At least 2–5 years of experience in account management, sales, customer service, or a related role
• Excellent communication, interpersonal, and relationship-building skills
• Strong negotiation, presentation, and problem-solving abilities
• Proven ability to manage multiple client accounts and prioritize tasks effectively
• Customer-focused with a commitment to delivering high-quality service
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (e.g., HubSpot, or similar)
• Strong organizational and time management skills with keen attention to detail
• Ability to work independently and collaboratively in a fast-paced environment
• Demonstrated ability to identify business opportunities and contribute to account growth