Account Manager - Facility Management

Account Manager

Permanent Full Time - Adelaide

At Modus Projects, we excel in delivering high-quality commercial construction, fit-out, and facilities maintenance services across Australia. Our commitment to quality, efficiency, and customer satisfaction sets us apart as industry leaders. With a strong reputation and years of experience, Modus offers a rewarding place to develop your career, whether you are starting out or an experienced professional.

The Opportunity

We have an exciting opportunity for a motivated and strategic Account Manager to join our Facilities Operations team based in our Adelaide Office. In this key client-facing role, you’ll be responsible for managing and developing strong relationships with our clients, ensuring contractual, financial, and operational performance is consistently achieved.

With a focus on delivering outstanding service and driving continuous improvement, you’ll work closely with internal teams to identify growth opportunities, optimise account performance, and support the delivery of facility maintenance solutions nationwide.

This position is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is looking to become an integral part of a growing national business.

The Responsibilities

• Manage client contracts, renewals, budgets, and reporting to ensure performance targets are met.
• Build and maintain strong client relationships, acting as the key point of contact for all account matters.
• Coordinate and oversee preventative and reactive maintenance programs across sites.
• Monitor and analyse KPIs, SLAs, and financial data to identify risks and improvement opportunities.
• Ensure compliance with contractual, safety, and regulatory requirements.
• Partner with internal teams to deliver quality service outcomes and resolve escalations promptly.
• Prepare accurate monthly reports and present insights to both clients and senior leadership.
• Support onboarding of new clients and drive initiatives that improve efficiency and sustainability.

The Requirements

• Minimum 4 years’ experience in Facilities Management or a related industry.
• Strong leadership, communication, and relationship management skills.
• Experience in contract, budget, and performance management.
• Strategic, solutions-focused, and highly organised with strong attention to detail.
• Proficiency in MS Office (Excel, PowerPoint) and facilities management systems.

The Rewards

• Enjoy a competitive salary and exciting rewards like referral bonuses.
• We support your wellbeing with EAP programs, wellbeing days, and community involvement - plus family perks like paid parental leave, baby bucks, and fun family events.
• Take time to recharge with birthday and loyalty leave, and grow your career through structured learning, mentoring, and 24/7 training access.
• We love to celebrate and connect - from monthly recognition and team wins to social events, trade days, and morning teas.

If this sounds like the right next step in your career, we encourage you to apply today.

At Modus Projects, We are advocates for diversity & inclusion.
We are committed to being an equal-opportunity employer, and we celebrate diversity in our team, where everyone feels valued. We make sure that our culture and services continue to incorporate everyone's perspectives and experience. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.