Account Manager - Fluent German Speaker

• Cold calling and follow up calls to retailers in Germany
• Day time and after-hours work (37.5hrs hours per week)
• Office based role only

We need an experienced account manager with recent experience selling to retail customers in Germany. The role includes managing existing customers accounts and winning new business. You will have a solid track record of cold calling and consistent follow up that results in new retail customers. The role has clear weekly and monthly targets and conversion rates that need to be achieved.

In addition to account management and new business development, customer service and supporting delivery is part of ensuring everything runs smoothly. You will also contribute knowledge and ideas that inform how we develop the market in Germany (this would include effective marketing techniques and use of social platforms).

The role involves:

• High volume of email correspondence with existing and potential customers. Proactive follow-up, answering questrions and clear, fully completed documentation.
• Making calls and keeping up with the cold calling schedule and follow up, leading to high conversion levels.
• Representing the brand by providing exceptional response times and communication.
• Sharing customer insights, knowledge and ideas, and helping us understand our market better. You will have current experience of the German market and know it well.
• Maintaining the quality of our systems through proactive response times, comprehensive documentation, and follow up.

 You will have:

• Advanced German language skills - written & verbal.
• At least three years of relevant work experience.
• A Level 7 qualification in business.
• A good understanding of selling products to retailers in Germany with a proven track record.
• Solid account management and problem solving experience.
• Social media and traditional marketing knowledge and experience.
• An interest in contributing new ideas and working collaboratively.
• Advanced Microsoft Office skills – especially Excel. Knowledge of PipeDrive would be ideal.
• A positive attitude, high level of commitment and professional approach to your work is essential.