Account Manager - Food Service

Context

DELECTATECH is a startup based in Barcelona that monitors and analyzes millions of data points from any type of establishment in the Food Service channel (bars, restaurants, cafeterias, etc.) worldwide.

After years of research, we have created our own internationally recognized AI engine that allows analyzing any Food Service establishment with unprecedented detail. We offer this technology to our clients through Food Radar, a SaaS platform that enables leaders in manufacturing and distribution within the HORECA sector worldwide to analyze their real market in seconds, segment with maximum precision, and prioritize establishments with the highest sales potential.

The company has been awarded multiple times for its innovation and recognized for its contribution to applying AI in the Food Service sector. Additionally, thanks to recent advances in Generative Artificial Intelligence, the company has been included in Microsoft's global acceleration program.

Missions

• Be the main point of contact for the entire Delectatech client portfolio, with continuous follow-up of each account.
• Manage the orderly handoff when the sales team closes a new client (handoff from Sales to Customer Success).
• Lead renewals autonomously for medium-sized accounts and support management in larger or higher-risk accounts.
• Detect churn risk signals before they become problems.
• Act as a bridge with the product team when a client needs something specific: gather requests, follow up, and close the loop with the client.
• Keep the renewal pipeline up to date in HubSpot and regularly report the real status of the portfolio to management.
• Over time, identify growth opportunities (upsell/cross-sell) within your own accounts.

Tools & Environment

• HubSpot CRM
• Excel for data analysis and client presentations
• Use of AI tools to prepare client conversations
• Hybrid work model (3 days in-office, 2 days remote)
• Office located in Barcelona with amenities such as coffee, fruit, and snacks

Working Conditions

• Full-time permanent contract
• Salary range: €26,000 to €28,000 gross per year, with a variable component linked to renewals and upsell to be implemented from 2027
• Flexible working hours
• Hybrid work model from the Barcelona office
• Opportunity to choose vacation days throughout the year
• Position within the Revenue department as an Account Manager

1. Experience managing an active client portfolio (Customer Success or Account Management)
2. Knowledge of the Food Service / HORECA sector, from the manufacturer or distributor side
3. Ability to interact confidently with executive-level interlocutors and negotiate renewals directly with decision-makers
4. Proficiency in Excel to build and defend your own analyses in front of clients; experience using AI tools for preparing conversations is valued
5. Native or C1 level Spanish and English, with real experience managing accounts in these languages; Catalan is a plus but not mandatory
6. Previous experience with CRM systems, ideally HubSpot
7. Availability to work in a hybrid model from the Barcelona office (3 days in office, 2 days remote)
8. Ability to build trusting relationships that last beyond initial closure
9. Ability to work with real autonomy
10. Attention to data accuracy presented to clients to maintain credibility
11. Organizational skills to keep track of all accounts in your portfolio
12. Leadership in negotiating opportunities to closure is a plus, though not a requirement