Account Manager @ GRB Convention Center

Houston, Texas

Staging Solutions provides creative, strategic, and production services, as well as exceptional brand experiences, to audiences of all sizes, in countries around the world, for all kinds of budgets. Staging Solutions is a home for experts who understand how to do things quickly and well, in ways that are surprising and delightful to our clients. We use our tried and true practices to blaze new trails and challenge ourselves to solve problems in increasingly creative ways. Whether our client is corporate, individual, not-for-profit, or Fortune 100, our goal is an exceptional experience, from concept to completion.

As Account Manager, you own a book of business and drive both new and recurring sales for the Staging Solutions team within the George R. Brown Convention Center (GRBCC). Driven to seek out new clients and develop recurring projects. Responsible for partnering with and maintaining relationships with a wide variety of corporations, associations, and individuals to ensure that all of their production needs are met within the GRB. The primary advocate for the client from the first conversation through flawless execution, and accountable for aggressive personal and sales team goals.

George R. Brown Convention Center is one of ten city owned and operated properties within the city of Houston. Houston First Corporation (HFC) is the official destination marketing organization which promotes the region as a destination for tourism and convention business. Staging Solutions is the preferred production partner and exclusive rigging provider at the GRBCC, and protecting that partnership is central to this role.

Key Responsibilities

• Cultivate new accounts and grow existing ones across the venue to meet or exceed an individual sales quota.
• Maintain an accurate, up-to-date pipeline and submit a weekly forecast, with a clear next step and close date on every open opportunity.
• Secure signed agreements, decision-maker approvals, and the required deposit and payment before load-in.
• Build lasting client relationships, retain accounts on their booking cycle, and grow revenue year over year through regular touchpoints and site visits.
• Respond quickly to venue-driven leads, hit GRB proposal deadlines, and represent Staging Solutions professionally with HFC and its stakeholders.
• Work with different client groups to understand and develop the scope of work for their creative and production needs.
• Quote generation to help specify the best equipment and solutions for the job.
• Communicate the needs of the events to the operations team to help execute a flawless event.
• Involved in all aspects of event production from beginning to end, delivered on time and on budget.
• Working in conjunction with the admin team to secure proper Certificate of Insurance, diagrams, and scope of work documentation.
• Execution of project documentation including filing, sales reports, action plans, and invoicing project summaries.
• Development and implementation of the sales plan to meet predetermined goals.
• Stewardship of processes and procedures, including negotiating prices, providing written confirmation of reservations, and securing all "decision-maker" signatures on license agreements from both customers and management.
• Maintain accurate CRM data and attend weekly sales meetings.
• Familiar with the use and implementation of CRM tools (Monday.com).
• Ensures guest satisfaction by providing complete and courteous service at all times.
• Balance multiple clients at once.
• Maximize revenue and adhere to event profit guidelines.

Skills and Qualifications

• Three or more years of successful B2B sales experience, ideally in facility, convention, hospitality, event production, or AV.
• A proven track record of meeting or exceeding sales targets.
• A bachelor’s degree (or equivalent experience).
• Highly professional, confident presence, along with persuasive communication skills.
• Highly organized, with the ability to manage multiple clients and events at once.
• Proficiency with CRM software and Microsoft 365. Experience with Monday.com or a comparable CRM platform preferred.
• Experience selling into corporate, association, or exhibitor events, and familiarity with event production, staging, or AV services, is desirable.
• Very competitive in nature, complemented by an ingenious thought process and a passion for major challenges.
• Imaginative, engaging presenter and relationship-developer.
• Innate curiosity about the trends and possibilities in event marketing.
• Inherently positive, approachable with the ability to mesh with varying personalities and styles of work.
• Able to work with recurring projects that remain in similar scope year over year.
• Able to work on-site at the GRBCC with flexibility for occasional evenings and weekends around events, plus local travel for client and site visits.