Account Manager I

Key Responsibilities

• Build and maintain strong relationships with new and existing customers
• Respond promptly to customer inquiries via phone, email, and other channels
• Identify customer needs and recommend suitable products or services
• Handle customer concerns with professionalism, offering timely and effective solutions
• Process orders, returns, exchanges, and account updates accurately
• Generate and follow up on sales leads to drive business growth
• Meet or exceed individual and team sales targets and performance metrics
• Maintain accurate records of customer interactions and transactions
• Stay up to date on product knowledge, promotions, and company policies
• Proactively engage customers and deliver a high level of service at all times
• Collaborate with team members to achieve shared goals and improve customer experience
• Manage inbound and outbound calls efficiently
• Assist customers with orders, cancellations, refunds, and exchanges
• Handle complaints and ensure proper resolution within set timelines
• Provide information on warranties, terms of sale, and product usage
• Support product recalls and communicate relevant updates to customers

Qualifications

• Proven experience in sales, customer service, or a related role
• Experience handling clients in Education, Financial, Enterprise, and Government sectors is highly preferred
• 1 year of experience in sales or business development and account management
• Work experience in AV/ IT system integration is an advantage
• Strong interpersonal and communication skills
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Results-driven with a proven track record of meeting or exceeding targets

Required Education

• Bachelors degree in Marketing, Business Administration, or any related business course