Account Manager II - SalesForce, Client Retention

Our healthcare client is seeking an Account Manager to serve as the primary liaison between internal brand stakeholders and a creative agency team. This role is responsible for managing day-to-day client relationships, providing strategic counsel, and ensuring marketing initiatives are executed effectively from concept through completion. The ideal candidate is a collaborative, detail-oriented professional who thrives in a fast-paced environment and can successfully manage multiple projects, timelines, and budgets.  The Basics Location: Hybrid, Mettawa, IL 

Hours: Full-time, approximately 40 hours per week 

Duration: 12 months  Top 3 Required Qualifications

• Bachelor's degree and 3-4 years of account management experience
• Strong project management skills with the ability to manage multiple priorities, timelines, budgets, and stakeholders simultaneously
• Excellent written, verbal, presentation, and client-facing communication skills

Other Qualifications

• Pharmaceutical advertising agency or in-house agency experience preferred
• Pharmaceutical industry experience preferred, including exposure to U.S. and global markets
• Understanding of marketing strategy, promotional material development, compliance processes, and brand guidelines
• Demonstrated critical thinking, problem-solving, and conflict resolution skills
• Ability to work effectively in a high-volume, rapidly changing environment
• Strong organizational skills with exceptional attention to detail
• Experience collaborating with creative, production, and external partner teams
• Master's degree or equivalent relevant experience preferred
• Positive, proactive, and highly collaborative approach to client service

Key Responsibilities

• Serve as the primary point of contact between brand teams and creative agency partners
• Build and maintain strong client relationships while providing strategic guidance and recommendations
• Collaborate with stakeholders to develop and refine project briefs
• Recommend promotional tactics aligned with brand strategy, objectives, and business goals
• Coordinate project kickoffs, reviews, approvals, production activities, and final archiving
• Manage projects from concept through completion, ensuring quality, scope, budget, and timeline expectations are met
• Facilitate clear, timely, and accurate communication across all project stakeholders
• Prepare and distribute client contact reports and project updates
• Monitor creative development to ensure alignment with strategic objectives and project requirements
• Maintain knowledge of corporate branding, regulatory, legal, and compliance requirements
• Develop and manage annual forecasts and project budgets
• Perform monthly financial reconciliations and support budget tracking activities
• Track time and maintain accurate project documentation
• Partner closely with creative teams and external suppliers to ensure successful project execution
• Support continuous process improvement while ensuring adherence to established workflows and financial policies

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment. Additionally, drug products may be present in the workplace.

Benefits

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Ashley Sella - Senior Recruiter, National Delivery

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.

This job was first posted by Creative Circle on 10/04/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Everforth Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle.

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