Account Manager , In-store Retail Technology

We are seeking an Account Manager to join a growing supply chain technology company supporting major retail brands. This role focuses on managing and expanding established client relationships, driving renewals and upsell opportunities across a portfolio of technology solutions. The ideal candidate combines strategic account management experience with a consultative sales approach, building executive relationships while identifying opportunities to expand existing partnerships. This is a full-time, hybrid position based in Beverly Hills, CA.

Job Title: Account Manager , In-store Retail Technology

Location: Beverly Hills, CA (Hybrid, 2-3 days onsite per week)

Responsibilities

• Manage and strengthen long-term relationships with established enterprise retail clients, serving as a trusted advisor and primary point of contact for account growth
• Own the renewal process and identify upsell and cross-sell opportunities across a portfolio of supply chain technology solutions, including product visibility, traceability, RFID, and retail inventory management
• Develop strategic account plans, conduct regular business reviews, and identify opportunities to expand product adoption based on evolving client needs
• Partner with sales, customer success, and implementation teams to ensure seamless client onboarding, ongoing service delivery, and successful execution of account growth initiatives
• Monitor account performance, maintain accurate revenue forecasts and pipeline activity, and work toward assigned retention and expansion targets

Required Skills & Experience

• 5+ years of experience in account management, customer success, or consultative sales, ideally within SaaS, supply chain technology, retail technology, or complex B2B environments
• Demonstrated success managing established client relationships, owning renewals, and driving upsell or cross-sell revenue
• Strong relationship-building and communication skills, with the ability to engage executive-level stakeholders and develop long-term strategic partnerships
• Experience identifying client needs, developing account growth strategies, and coordinating with internal teams to deliver solutions
• Familiarity with CRM platforms such as HubSpot and experience with account planning, revenue forecasting, and pipeline management

Compensation

• Base Salary: $110,000 - $140,000
• Bonus: $25,000 - $40,000

Additional Information

• Role is hybrid, with 2-3 days per week onsite in Beverly Hills, CA
• Focused on existing client relationships, renewals, and account expansion rather than new client acquisition
• Opportunity to manage established enterprise accounts and expand partnerships across a growing portfolio of supply chain technology solutions

For more information or to apply, contact Andrew Gallagher at [email protected]