Account manager/ Inside Sales

About the role

As a trusted Account Manager (SMB), you will be responsible for providing superior customer experiences, nurturing a portfolio of up to 70 of TGE's small to medium sized business customers, helping to identify cross-selling and upselling opportunities, as well as customer retention. You'll achieve your 'share of wallet' targets by consistently engaging and consulting with your customers via regular communications. This is a hybrid role, fifty per cent of your role will involve account management, the other fifty percent will be new business sales focused.

Key responsibilities

• Using strategic market research and insights to identify and connect with new customers
• Further developing and maintaining meaningful connections with customers, ensuring satisfaction and long-term partnerships
• Handling trading terms, credit requests, and customer remediation with professionalism and efficiency

About you

• 1-2 years experience within a sales or an account management position, ideally within a service solution
• Significant experience within the logistics/transportation sectors, with transferrable skills to move into account management/sales role
• Solution selling/negotiation/presentations experience
• A great mix of 'hunter' and 'farmer' skillsets
• Positivity, tenacity, resilience, continuous improvement mindset, and results focused
• Take pride in your work, driven/energetic, and dedicated
• PowerPoint & Excel skills (intermediate level required)

About us

TGE is an Australian company that employs over 15,000 people, and continues to enjoy huge market share & growth. Team Global Express is recognised as one of Australia's largest intermodal logistics providers.