Account Manager ISP

About the role

This role involves searching for and developing new customers, particularly in the B2B/Corporate segment. You will conduct prospecting, canvassing, networking, and customer visits to identify needs related to internet services and connectivity solutions. You will present Fibernet products and services, create proposals and quotations, negotiate, and close deals. You will manage the entire sales process from prospecting through service installation and activation, maintain relationships with existing customers, and perform upselling and cross-selling activities.

Key responsibilities

• Search for and develop new customers, particularly in the B2B/Corporate segment
• Conduct prospecting, canvassing, networking, and visits to prospective customers
• Identify customer needs related to internet services and connectivity solutions
• Offer Fibernet products and services according to customer needs
• Conduct product presentations, create proposals and quotations, negotiate, and close sales
• Manage the sales process from prospecting through customer service installation and activation
• Maintain good relationships with existing customers and perform upselling and cross-selling
• Coordinate with Technical, Network, and Operations teams regarding customer needs and service implementation
• Follow up on quotations, proposals, contracts, installations, and other customer needs
• Create reports on sales activities, sales pipeline, forecasts, and target achievement
• Monitor market and competitors and develop new business opportunities in the Cilegon region and surrounding areas

About you

• Minimum S1 education, preferably in Management, Marketing, Business, Communication, Information Technology, Telecommunications, or related fields
• Minimum 1–2 years of experience as an Account Manager, B2B/Corporate Sales, Business Development, or similar position
• Experience in ISP, Telecommunications, IT/Technology, Network Solution, or System Integrator industries is a plus
• Understanding of internet and network products such as Dedicated Internet, Broadband, VPN, IP Public, Fiber Optic, and other connectivity services is a plus
• Strong communication, presentation, negotiation, and closing skills
• Accustomed to working with targets and sales achievement orientation
• Able to build and maintain relationships with B2B/Corporate customers
• Able to use Microsoft Office or Google Workspace
• Willing to conduct customer visits and work in a mobile capacity
• Willing to be placed at Fibernet branches in Jakarta, Depok, Cilegon, or Bogor