Account Manager (IT)

• Responsible for IT sales account management for assigned clients, including negotiating contracts and agreements to maximize client satisfaction
• Develop and maintain knowledge of the client's IT environment using knowledge and understanding of small and medium business IT challenges and solutions
• Identify current and future client business requirements and match their IT structure to these needs.
• Collaborate with Engineers to design comprehensive IT solutions to meet client goals and objectives
• Act as a liaison between the client, sales, and service delivery to ensure projects are completed on time and efficiently
• Effectively communicate to IT decision-makers the business impact of technology and the benefits of recommended solutions
• Conduct Strategic Business Review meetings with executives
• Act as the first point of contact for all matters specific to assigned clients and respond to customer needs, questions, issues, and service opportunities
• Build and maintain relationships with clients that foster your role as a trusted strategic technology consultant/advisor
• Own end-to-end client satisfaction

Minimum Qualifications

• Background in sales and information technology with minimum 3 years of experiences
• Ability to consult clients on applications and processes
• Ability to tie IT strategy to business goals by understanding the clients' business needs, management structure, and IT budgeting process
• Excellent communication skills with the ability to interact with C-level resources and their staff
• Able to thrive in environments with ambiguity, multiple priorities, and changing client needs
• Energetic self-starter with the desire and ability to grow in the position
• Ability to work autonomously and as part of a team to determine work priorities, proposals, timelines, and changing work demands
• Ability to work collaboratively and effectively in a cross-team environment to support the client