Account Manager – MSP Partners

About Hosted Network

Hosted Network is an Australian technology provider helping Managed Service Providers (MSPs) deliver reliable, scalable technology solutions to their customers.

Our portfolio spans four key areas: Cloud, Connectivity, Voice and Cyber Security, giving our MSP partners access to a broad range of solutions they can take to market and grow within their own customer base.

As we continue to grow, we're looking for an Account Manager to develop and grow a portfolio of existing MSP partners.

The Role

As an Account Manager, you'll be responsible for managing and growing a portfolio of existing MSP partners.

This is a commercially focused role. Building strong relationships and delivering a great partner experience are important, but your primary focus will be identifying opportunities to grow accounts, increase partner engagement and expand the solutions our partners use.

You'll work closely with our Senior Account Manager, Partner Enablement team and technical resources to uncover opportunities and help our partners grow their business with Hosted Network.

Key Responsibilities

• Manage and grow a portfolio of existing MSP partners.
• Build strong relationships and become a trusted commercial point of contact.
• Identify cross-sell and upsell opportunities across Cloud, Connectivity, Voice and Cyber Security.
• Proactively engage partners to understand their business, priorities and growth opportunities.
• Conduct regular partner meetings and business reviews.
• Travel regularly across Australia to attend industry conferences and events, meet with MSP partners face-to-face, and support partner engagement and business development activities. A high level of domestic travel is expected as part of this role.
• Build and maintain a healthy pipeline of opportunities across your account base.
• Proactively follow up and progress opportunities through the sales cycle.
• Work with internal technical resources and vendors to support partner opportunities.
• Maintain accurate account, opportunity and activity information within the CRM.
• Meet individual sales and account growth targets.

What We're Looking For

We're looking for someone who is early in their account management career, commercially minded, proactive and excited about developing into a strong Account Manager.

What's important is your ability to build relationships, understand customers and identify opportunities to grow accounts.

Ideally, you will have:

• 1–3 years of experience in Account Management, Sales, Business Development or another customer-facing commercial role.
• A proactive, growth-focused mindset—you look for opportunities rather than waiting for customers to come to you.
• Strong relationship-building and communication skills.
• Confidence having commercial conversations and asking the right questions.
• Good organisational skills and the ability to manage multiple accounts and opportunities.
• A willingness to learn new technologies and understand how they solve customer problems.
• Experience managing a sales pipeline or working with a CRM is a plus.
• Willingness and ability to travel regularly across Australia as required.

Nice to Have, But Not Essential

• Experience within the MSP, IT, telecommunications, cloud or technology industry.
• An understanding of the Managed Service Provider (MSP) business model.
• Experience working with technology partners or channel-based businesses.
• Exposure to Cloud, Connectivity, Voice or Cyber Security solutions.

What Success Looks Like

Success will be measured through:

• Growth across your existing account portfolio.
• Achievement of individual sales targets.
• Cross-sell and adoption of additional Hosted Network solutions.
• Development of a healthy opportunity pipeline.
• Increased partner engagement and strong partner relationships.

Why Hosted Network?

You'll join a growing Australian technology business where you'll work directly with MSPs and gain exposure across Cloud, Connectivity, Voice and Cyber Security.

You'll have the opportunity to own partner relationships, develop your commercial skills and progressively take responsibility for larger and more strategic MSP partners.