Account Manager - Orange County

Account Manager - Orange County

Position Summary

The Account Manager oversees day-to-day operations and service delivery for multiple CSG client locations throughout Orange County. This is a hands-on, field-based leadership role requiring regular travel between assigned sites and a strong presence with clients, employees, and operational teams.

The Account Manager serves as the primary operational contact for assigned accounts, ensuring service expectations are met, staffing levels are maintained, employees are supported, and operations are conducted safely and efficiently.

Success in this role requires hospitality experience, strong client service and leadership skills, the ability to manage multiple locations and priorities, and effective communication in both English and Spanish.

Essential Duties & Responsibilities

• Serve as the primary operational contact for assigned accounts and build strong relationships with client representatives.
• Oversee multiple Orange County client locations and maintain a consistent on-site presence based on operational needs.
• Understand each account’s scope of work, staffing requirements, schedules, service expectations, and client procedures.
• Conduct regular site visits to monitor service quality, staffing, cleanliness, safety, and overall performance.
• Respond promptly to client requests, concerns, and service issues and identify opportunities for improvement.
• Provide day-to-day leadership and direction to employees and supervisors assigned to client locations.
• Partner with Talent Acquisition and Operations to maintain appropriate staffing levels and participate in hiring, onboarding, training, and scheduling as needed.
• Coach employees and address attendance, conduct, performance, and workplace concerns, partnering with Human Resources when appropriate.
• Monitor employee timekeeping, labor hours, overtime, staffing levels, and account performance within established budget expectations.
• Ensure required operational reports, inspections, and documentation are completed accurately and on time.
• Promote CSG safety policies and safe work practices and ensure workplace injuries, incidents, hazards, and safety concerns are promptly reported.
• Partner with Operations, Human Resources, Safety, Risk Management, and other CSG departments as needed to support employees and client accounts.

Qualifications

• Bilingual English/Spanish required.
• Minimum 2 years of leadership, supervisory, or account management experience within the hospitality industry, preferably hotel, resort, housekeeping, janitorial, environmental services, or similar service operations.
• Experience leading employees and managing day-to-day service operations.
• Strong client service, relationship management, leadership, and problem-solving skills.
• Ability to manage multiple client locations and competing priorities.
• Experience with scheduling, timekeeping, labor management, and/or budget-related reporting.
• Strong organizational and verbal and written communication skills.
• Ability to work independently and learn systems used for scheduling, timekeeping, reporting, and operational management.
• Valid driver’s license and driving record that meets CSG Risk Management requirements.
• Workplace safety/Cal/OSHA knowledge and multi-site management experience preferred.

Education

High school diploma or equivalent required. Associate or bachelor’s degree in Hospitality Management, Business Administration, Operations Management, or a related field preferred. Relevant hospitality and operational leadership experience may be considered in combination with education.

Work Schedule / Travel

This is a field-based position requiring regular travel between assigned client locations throughout Orange County. Schedule flexibility is required based on client and operational needs and may include early mornings, evenings, weekends, and holidays.

Physical Demands

The position requires regular movement throughout client properties, including extended periods of sitting, standing, and walking, as well as bending, reaching, stooping, pushing, pulling, and lifting up to 50 pounds. Work may be performed in indoor and outdoor hospitality and service environments. Reasonable accommodation may be made for individuals with disabilities.

Contract Services Group, Inc. is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or other legally protected status.

Pay Range: $72,000–$82,000 annually. Actual compensation will be determined based on experience, qualifications, and other job-related factors.

Contract Services Group, Inc. (CSG) specializes in providing cleaning and related services to a variety of industry facilities throughout the Southwestern United States. These include hotels/resorts, multi-family housing, office, retail, universities, and city-owned municipalities. We adhere to our core values of customer focus, continuous improvement, integrity, and communication in every aspect of our business. From servicing our clients' premiere facilities to treating our employees with dignity, we believe that quality and commitment to excellence exemplify our business.

CSG takes enormous pride in our dedication to both employee and facility safety. We believe strongly in protecting the safety of employees, co-workers, customers, our customers’ clients, and their surrounding community.

CSG offers competitive wages and a comprehensive packet of benefits. We strive to not only be fair and honest in all of our dealings but also to set a standard that sets us apart.

Become a CSG team member!