Account Manager (Penang)

Own It:

• Identify and pursue opportunities that will help grow your clients’ accounts, whether through upselling, cross-selling, or expanding existing services.
• Ensure your clients’ needs are met at every touchpoint. This requires you to be responsive, solution-oriented, and always striving to make their experience with the company seamless and exceptional.
• Regularly track key metrics to ensure the success of your accounts and adjust strategies based on feedback and outcomes.

Build Trust:

• Understand your client’s business, challenges, and objectives.
• Build genuine connections that make clients feel valued, ensuring they trust you to offer them tailored, thoughtful solutions.
• Build and maintain trust, this means following through on promises, setting clear expectations, and meeting them, especially when it comes to delivering products, services, or addressing issues.

One Team:

• Work closely with colleagues in customer success, support, and other departments to ensure that your clients receive the best service possible.
• Share insights, trends, and customer feedback with internal teams to help improve processes, services, and product offerings.

Drive Innovation:

• Propose best solutions to customers based on their business requirements and operational capability.
• Develop and maintain sales pipeline to ensure steady revenue generation from existing and new major customers.
• Produce monthly reports/data/analysis and attend to any ad hoc duties as required.

Move Fast:

• Respond to client inquiries and needs as quickly as possible, demonstrating reliability and responsiveness. This builds client trust and shows them that their concerns are your priority.
• Move swiftly to resolve issues or deliver new solutions when opportunities arise.

Delight Customers:

• Anticipate customers’ needs before they are expressed or offer innovative solutions that add more value than initially expected.
• Regularly ask for customer feedback and act on it. By demonstrating that you genuinely care about their input, you create a culture of continuous improvement and reinforce trust.

Job Requirements:

• Minimum of 3 years of experience in sales, account management, or a similar role, preferably in the logistics or courier industries.
• Strong understanding of customer relationship management and sales techniques.
• Excellent communication and interpersonal skills, with the ability to build rapport quickly.
• Strong problem-solving skills, with the ability to anticipate client needs and act accordingly.
• Ability to collaborate across teams and work in a fast-paced, results-driven environment.
• A customer-first mentality with a genuine passion for delivering excellent service.