Account Manager (Remote, Fulltime)

Job Summary

The Account Manager serves as the primary point of contact between the agency and its clients. This role is responsible for managing client relationships, ensuring the successful delivery of digital marketing services, coordinating with internal teams, and driving client satisfaction and retention. The Account Manager ensures that campaigns are executed according to client objectives, timelines, and quality standards.

Key Responsibilities

Client Relationship Management

• Serve as the main point of contact for assigned client accounts.
• Build and maintain strong, long-term relationships with clients.
• Understand client business goals and translate them into actionable marketing strategies.
• Provide regular updates, reports, and insights on campaign performance.
• Address client concerns, feedback, and requests in a timely manner.

Campaign Coordination

• Coordinate with internal teams such as SEO, PPC, Social Media, Content, and Design to execute campaigns.
• Ensure marketing deliverables are completed on time and meet client expectations.
• Monitor project timelines, deliverables, and campaign progress.
• Review outputs before submission to ensure quality and accuracy.

Strategy & Performance Monitoring

• Collaborate with marketing specialists to develop campaign strategies.
• Analyze marketing data and campaign performance metrics.
• Provide recommendations to optimize campaign results and achieve KPIs.
• Prepare and present performance reports to clients.

Project Management

• Track tasks, timelines, and deliverables across multiple accounts.
• Ensure clear communication between clients and internal teams.
• Manage revisions, feedback loops, and project adjustments.

Client Retention & Growth

• Identify opportunities to upsell or expand services within existing accounts.
• Maintain high client satisfaction and retention rates.
• Support contract renewals and long-term partnerships.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, or related field.
• 2–4 years experience in account management, client services, or digital marketing.
• Experience working in a digital marketing agency is preferred.
• Strong understanding of digital marketing channels such as SEO, PPC, social media, and content marketing.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational and project management abilities.
• Ability to manage multiple clients and deadlines simultaneously.

Preferred Skills

• Familiarity with marketing analytics tools (Google Analytics, SEMrush, Ahrefs, etc.).
• Experience with project management tools (Nifty, ClickUp, Asana, Trello, etc.).
• Data-driven mindset with strong problem-solving skills.
• Ability to translate technical marketing concepts into clear client-friendly communication.

Key Performance Indicators (KPIs)

• Client satisfaction and retention rate
• Campaign delivery timelines
• Account growth and upselling success
• Campaign performance vs. client KPIs
• Quality and timeliness of reporting