Account Manager (Telecoms)

We’re looking for an Account Manager with telecoms experience to look after our business customers, grow existing accounts and make sure every customer feels well looked after.

Salary: £30,000 basic plus uncapped commission (£38,000 OTE)
Location: Stratford, East London (fully office-based)
Hours: Monday to Friday, 9am to 5.30 pm
Start date: 2 November 2026 (notice periods respected)

The role

You’ll own the relationship with our existing business customers. You’ll onboard new customers, run regular account reviews, spot opportunities to add services and keep customers renewing. You’ll also be a first point of contact when customers have issues, logging them and working with our technical team through to resolution.

You’ll work from our Stratford office alongside the Director, technical team and Operations Manager.

Key responsibilities

• Lead onboarding calls for new customers and coordinate installation actions
• Run regular account reviews and customer check-ins
• Identify and close upsell and cross-sell opportunities across phone systems, business mobile, connectivity and WhatsApp Business
• Manage renewals and retention, and spot at-risk accounts early
• Find out which services customers buy elsewhere and bring them across
• Ask for and follow up on referrals
• Handle customer queries, log support requests in Zoho CRM and keep customers updated until resolved
• Deal with billing and account queries
• Keep accurate customer records and help improve our account processes

Essential

• At least 2 years in account management or customer success at a telecoms provider or reseller
• A track record of renewals, retention and upselling to business customers
• Working knowledge of business telecoms: VoIP or cloud phone systems, business mobile and connectivity
• Confident building relationships with business owners and directors
• Strong communication by phone and email
• Organised, reliable and follows every action through to completion

Desirable

• Experience with O2, Vodafone or EE business mobile
• Billing and Direct Debit administration
• CRM experience (Zoho, Salesforce or HubSpot)
• Basic VoIP configuration, such as call flows and IVRs

About Comms Circle

Comms Circle is an East London telecoms provider. We supply SMEs with cloud phone systems, business mobile, connectivity and WhatsApp Business. We’re a small, growing team known for fast, personal support.

What we offer

• £30,000 basic plus uncapped commission on upsells, cross-sells and renewals (£38,000 OTE)
• 28 days’ holiday including bank holidays
• Workplace pension
• Full training on our platforms and processes
• A clear route into senior account management
• Cycle to Work scheme
• Employee discount
• Referral programme
• Casual dress

Pay: £30,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme

Ability to commute/relocate:

• London E15 2NH: reliably commute or plan to relocate before starting work (required)

Experience:

• telecoms account management: 2 years (required)

Work Location: In person