Account Manager, Vendor Success Program

Description Amazon Retail Business Services team is looking for a data driven, customer-obsessed, hands on candidate to join our team. As an Account Manager, you will work with vendors to help drive growth and help deliver a best-in-class customer experience on amazon.com.mx, while facilitating great business relationships with vendors.

Role And Responsibilities You will be responsible for a segment of retail vendors of a specific category.

You will work with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes and priorities.

Key Areas

• Provide day-to-day support to vendors.
• Analyze the key levers of the business to identify trends and proactively take action to improve vendor experience, sales an profitability.
• Partner with the Vendor Management Team on key projects.
• Own P&L for the managed portfolio of vendors

Basic Qualifications

• 2+ years of sales or account management experience
• 2+ years of digital advertising and client facing roles experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers
• Bachelor's degree
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience analyzing key open issues and resolution metrics for each of the managed accounts
• Experience in relationship management within technology, start-ups, or SaaS Platforms

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Servicios Comerciales Amazon México S. de R.L. de C.V.

Job ID: A10503992