Account Manager,Underground Soft Rock 客户（销售）经理 井工采矿设备

该职位来源于猎聘 MAJOR RESPONSIBILITIES：

• Deliver shareholder value by maximizing bookings, sales and collections for assigned customer(s) (including OE and services)
• KMC customer satisfaction for assigned customer(s), working closely with field service team to turn every customer into a reference site (high % availability and customer satisfaction)
• Day to day customer interface / customer intimacy, building and maintaining strong and trusted relationship
• Safety of key account team
• Win Plans for sales and service Opportunities
• Collections and credit management (within business guidelines) for assigned customers
• Owns fleet data for assigned customers (KMC and competitors, including domestic competitors) to paint full picture of mine sites
• Is aware of all engagements between customers and the KMC business. Is part of, or uses staff to be part of all interactions with KMC.
• The first "Go To" person for a specific account for the KMC business
• Manages an action plan for each mine site with metrics on closeout of issues
• Key measures – Team Safety, Forecast accuracy, Equipment % availability with assigned customer(s), escape spend with assigned customer(s), collections. These will be compared against other Key Account Executives monthly. PREDOMINANT TASKS：
• OE and Service Bookings and Sales for allocated customer(s) in line with Formal Profit Plan (FPP)
• Forecasting for allocated customer(s) (to develop future years FPP), including long term (3 years) forecasting
• Contact Customers on a regular schedule, insuring that positive relations are maintained, including tactful resolution of issues.
• Maintain customer relationships, conduct regular account meetings to maintain customer engagement, ensuring issues are addressed, and ensure that all customers are developed into reference sites
• Communicate information regarding customer complaints and completion through the KMC China organization and management. Follow through with actions to solve any issues arising.
• Write and maintain Win Plans with team members for OE and service opportunities
• Keep abreast of upcoming mining opportunities within allocated customer groups, and engage with these opportunities early to provide a pipeline of greenfield / business development opportunities for KMC
• Collections and follow up of LC issues for Contracts
• Safety mentoring for all personnel in team
• Professional development of team
• Recommends Customer-specific stock holding on parts, monitor usage of stock holdings
• Keeps abreast of all competitor activity at customer sites and reports this to business through business systems
• Professional delivery of sales and service presentations to customers to demonstrate Joy capabilities, involving technical experts as required BACKGROUND:
• Minimum 5 years customer facing experience
• Technical or business background (with qualifications) in the Mining or Mining Equipment industry
• Experience managing a team of customer facing personnel (preferred)
• Close existing relationships with the assigned customers at multiple levels
• Up to date knowledge of mining techniques and equipment application in the underground environment
• Ability to communicate fluently in both English and Mandarin, both verbally and in writing
• Comfortable in using “low context” communication styles for effective communication when dealing with western colleagues (ie – direct communications)
• Demonstrated commitment to working in a matrix type organization where one must work together with peers from other departments to drive business results