Account Officer

Performance & KGO Accountability

-Meet minimum weekly activity targets for client calls, field visits, prospecting, and follow-ups.
-Maintain an active and updated sales pipeline with accurate status monitoring.
-Achieve required conversion ratios from lead generation to approved and released accounts.
-Consistently contribute to branch growth through new client acquisition and portfolio expansion.

Client Relationship Management

-Build long-term relationships with clients to encourage repeat business and referrals.
-Respond to client inquiries and concerns within the required turnaround time.
-Provide professional after-sales support and regular account follow-ups.

Reporting & Documentation

-Submit complete and timely daily, weekly, and monthly sales reports.
-Ensure all client information, loan documents, and CRM/system entries are accurate and updated.
-Maintain detailed notes and status updates for all handled accounts.
-Field Work & Prospecting Expectations
-Conduct regular fieldwork, area mapping, and business visits to identify potential borrowers.
-Participate in company-led prospecting activities, events, and marketing campaigns.
-Establish partnerships and referral networks within assigned territories.

Compliance & Risk Management

-Ensure all accounts comply with company policies, credit standards, and regulatory requirements.
-Verify authenticity and completeness of submitted documents before endorsement.
-Protect confidential client and company information at all times.
-Professionalism & Team Collaboration
-Attend all required meetings, trainings, and coaching sessions.
-Collaborate with Credit, Operations, and Collections teams to support smooth account processing.
-Uphold professionalism, integrity, and ethical sales practices in all transactions.